Ty Williams
Hamilton,NJ
Summary
Results-driven customer service representative skilled in order processing and team collaboration. Known for managing high-stress situations effectively while ensuring accurate order fulfillment and maintaining strong customer relationships.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Canlak Coatings
11.2023 - 04.2025
- Processed orders efficiently, utilizing company systems to maintain order accuracy and customer satisfaction.
- Collaborated with team members to enhance service delivery and improve overall customer experience.
- Managed product returns and exchanges, adhering to company policies for smooth transaction handling.
- Conducted follow-up communications with customers to confirm issue resolution and gather feedback.
- Maintained detailed records of customer interactions, contributing to data accuracy for reporting purposes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers with inquiries, ensuring accurate information delivery and timely resolution of issues.
- Managed order processing and fulfillment to ensure timely delivery of products.
Inventory Control Specialist
Roland Foods
01.2021 - 11.2023
- Processed customer orders and generated pick lists to coordinate warehouse fulfillment.
- Reconciled inventory discrepancies and adjusted records between warehouse reports and internal systems.
- Managed logistics for inbound and outbound shipments, including carrier coordination (UPS/FedEx) and customer pickups.
- Issued return authorizations and submitted claims for damages, shortages, and refused goods.
- Supported cross-dock order flow and collaborated with Account Managers to implement order changes.
- Used Microsoft Excel and Outlook to track inventory, maintain documentation, and communicate across departments.
Customer Service Representative
KNF Neuberger Inc
04.2019 - 11.2020
- Processed incoming customer orders and scheduled shipments to meet required delivery dates.
- Verified invoices and credit memos for accuracy and timely billing.
- Assisted customers with inquiries, order updates, and general support across phone and email channels.
- Collaborated with the Sales team to help achieve monthly revenue targets.
- Fielded and resolved customer complaints, ensuring a professional and customer-focused response.
Customer Service Representative
Integra LifeSciences
03.2014 - 04.2019
- Processed high volumes of customer orders efficiently in a fast-paced call center environment.
- Provided accurate delivery updates and order status information to customers and internal teams.
- Handled requests for catalogs, price sheets, and product samples from both customers and vendors.
- Maintained up-to-date knowledge of the full product catalog to support customer inquiries.
- Partnered with the Sales team to support client needs and ensure a smooth order process.
Education
Business Management
MERCER COUNTY COMMUNITY COLLEGE
East Windsor, NJHigh School Diploma -
Nottingham High School
Trenton, NJ06.2010
Skills
Microsoft Dynamics 365 SAP Microsoft Office, Word, Excel, PowerPoint SharePoint Salesforce Oracle
Timeline
Customer Service Representative
Canlak Coatings
11.2023 - 04.2025
Inventory Control Specialist
Roland Foods
01.2021 - 11.2023
Customer Service Representative
KNF Neuberger Inc
04.2019 - 11.2020
Customer Service Representative
Integra LifeSciences
03.2014 - 04.2019
Business Management
MERCER COUNTY COMMUNITY COLLEGE
High School Diploma -
Nottingham High School