Ty Williams
Hamilton,NJ
Summary
Results-driven customer service representative skilled in order processing and team collaboration. Known for managing high-stress situations effectively while ensuring accurate order fulfillment and maintaining strong customer relationships.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Canlak Coatings
North Brunswick, NJ
11.2023 - 04.2025
- Processed orders efficiently, utilizing company systems to maintain order accuracy and customer satisfaction.
- Collaborated with team members to enhance service delivery and improve overall customer experience.
- Managed product returns and exchanges, adhering to company policies for smooth transaction handling.
- Conducted follow-up communications with customers to confirm issue resolution and gather feedback.
- Maintained detailed records of customer interactions, contributing to data accuracy for reporting purposes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers with inquiries, ensuring accurate information delivery and timely resolution of issues.
- Managed order processing and fulfillment to ensure timely delivery of products.
Inventory Control Specialist
Roland Foods
Dayton, NJ
01.2021 - 11.2023
- Processed customer orders and generated pick lists to coordinate warehouse fulfillment.
- Reconciled inventory discrepancies and adjusted records between warehouse reports and internal systems.
- Managed logistics for inbound and outbound shipments, including carrier coordination (UPS/FedEx) and customer pickups.
- Issued return authorizations and submitted claims for damages, shortages, and refused goods.
- Supported cross-dock order flow and collaborated with Account Managers to implement order changes.
- Used Microsoft Excel and Outlook to track inventory, maintain documentation, and communicate across departments.
Customer Service Representative
KNF Neuberger Inc
Trenton, NJ
04.2019 - 11.2020
- Processed incoming customer orders and scheduled shipments to meet required delivery dates.
- Verified invoices and credit memos for accuracy and timely billing.
- Assisted customers with inquiries, order updates, and general support across phone and email channels.
- Collaborated with the Sales team to help achieve monthly revenue targets.
- Fielded and resolved customer complaints, ensuring a professional and customer-focused response.
Customer Service Representative
Integra LifeSciences
Princeton, NJ
03.2014 - 04.2019
- Processed high volumes of customer orders efficiently in a fast-paced call center environment.
- Provided accurate delivery updates and order status information to customers and internal teams.
- Handled requests for catalogs, price sheets, and product samples from both customers and vendors.
- Maintained up-to-date knowledge of the full product catalog to support customer inquiries.
- Partnered with the Sales team to support client needs and ensure a smooth order process.
Education
Business Management
MERCER COUNTY COMMUNITY COLLEGE
East Windsor, NJHigh School Diploma -
Nottingham High School
Trenton, NJ06.2010
Skills
Microsoft Dynamics 365 SAP Microsoft Office, Word, Excel, PowerPoint SharePoint Salesforce Oracle
Timeline
Customer Service Representative
Canlak Coatings
11.2023 - 04.2025
Inventory Control Specialist
Roland Foods
01.2021 - 11.2023
Customer Service Representative
KNF Neuberger Inc
04.2019 - 11.2020
Customer Service Representative
Integra LifeSciences
03.2014 - 04.2019
Business Management
MERCER COUNTY COMMUNITY COLLEGE
High School Diploma -
Nottingham High School