TyAaliyah Wright
Care Coordinator
Plantersville,MS
Summary
To Obtain employment with a company that offers a positive atmosphere to learn to learn and Implement new technologies and skills for the betterment of the organization.
Overview
5
5
years of professional experience
Work History
Care Coordinator
North Mississippi Medical Center
Tupelo, Mississippi
08.2022 - Current
- Conducted initial assessments and evaluations of patient's needs.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
Dock Scanner
United Furniture Industries
Wren, Mississippi
02.2020 - 07.2022
- Scanned documents and images into computer systems accurately and efficiently.
- Performed daily maintenance checks on scanner equipment to ensure proper functioning.
- Verified accuracy of scanned information by comparing it with original document.
- Maintained quality control standards for all scanned materials.
Call Center Representative
Iqor
Tupelo, Mississippi
05.2019 - 01.2020
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
Education
High School Diploma -
Pontotoc High School
Pontotoc, MS05-2016
Skills
- Quality Assurance
- Patient Education
- Goal Setting
- Medical terminology understanding
- Documentation proficiency
- Documentation
- Monitoring tools
- Complaint resolution
- Customer Service
- Payment Processing
- Technical Support
- Communicating with clients
- Inbound Phone Call Management
Timeline
Care Coordinator
North Mississippi Medical Center
08.2022 - Current
Dock Scanner
United Furniture Industries
02.2020 - 07.2022
Call Center Representative
Iqor
05.2019 - 01.2020
High School Diploma -
Pontotoc High School
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