Tyaisa Malone
Bethlehem,PA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Amazon Prime Products
Bethlehem, PA
01.2021 - 08.2025
- Developed strong relationships with customers by providing personalized assistance and support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conducted regular follow-up calls with customers after resolving their issues.
- Took special orders in person and over telephone, generating additional revenue every month.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted available products and services to customers during service, account management and order calls.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
Sales Associate
GM Financial
Horsham, Pennsylvania
03.2019 - 12.2020
- Demonstrated product features and benefits for customers' needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
William Allen
Allentown, PA06-2018
Skills
- Complaint resolution
- Scheduling
- Account updating
- Task prioritization
- Time management
- Microsoft Office Suite
- Call center operations
- Follow-up skills
- Appointment scheduling
- Adaptive team player
Timeline
Customer Service Representative
Amazon Prime Products
01.2021 - 08.2025
Sales Associate
GM Financial
03.2019 - 12.2020
High School Diploma -
William Allen