Tyajia King
Auburndale
Summary
Dynamic Senior Resolution Coordinator with expertise in customer support, complaint resolution, and fraud investigation. Proven ability to enhance customer satisfaction and drive operational improvements.
Overview
6
6
years of professional experience
Work History
Senior Resolution Coordinator
Walmart
Bentonville
04.2023 - 12.2025
- Managed inbound customer inquiries via phone and chat, addressing diverse product and service issues.
- Resolved complaints and answered questions while guiding customers in product usage.
- Demonstrated empathy and patience in handling upset customers, ensuring positive experiences.
- Documented interactions accurately, including issues raised and resolutions provided.
- Collaborated with team members and management to achieve company metrics and deliver quality service.
Fraud Prevention Specialist
USAA
08.2019 - 03.2023
- Managed incoming calls and emails concerning suspicious activity and fraud on customer accounts.
- Assessed fraud claims by following established protocols and gathering necessary information.
- Guided customers through resolution processes while maintaining confidentiality and compliance.
- Collaborated with internal teams and financial institutions to investigate and resolve fraud cases efficiently.
- Documented all fraudulent activities and communicated updates to customers throughout investigations.
- Delivered exceptional customer service in adherence to privacy policies.
Education
High School Diploma -
Bartow Senior High School
Bartow, FL05-2019
Skills
- Customer support
- Data analysis
- Problem solving
- Effective communication
- Complaint resolution
- Fraud investigation
Languages
English
Full Professional
Timeline
Senior Resolution Coordinator
Walmart
04.2023 - 12.2025
Fraud Prevention Specialist
USAA
08.2019 - 03.2023
High School Diploma -
Bartow Senior High School