Tyana Carmena
Brunswick,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant
Southeast Georgia Physician Associates
Brunswick, GA
07.2022 - 08.2023
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
Call Center Customer Service Representative
Adecco
Jacksonville, FL
01.2017 - 05.2022
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Security Officer
Allied Universal Security Services
Brunswick, GA
07.2019 - 09.2021
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School -
Brunswick High School
Brunswick, GA05.2015
Skills
- Insurance billing procedures
- HIPAA Compliance
- Payment collection and processing
- Appointment Scheduling
- Attention to Detail
- Computer Skills
- Multitasking and Organization
- Phone and Email Etiquette
- Patient Flow
- Positive Attitude
- Invoice Preparation
- Data Entry
- Documentation Review
- Payment Plan Options
- Analytical Skills
- Professional Demeanor
- Organization and Time Management
- Account updating
- Customer Support
- Training experience
- Call Center Customer Service
Timeline
Medical Office Assistant
Southeast Georgia Physician Associates
07.2022 - 08.2023
Security Officer
Allied Universal Security Services
07.2019 - 09.2021
Call Center Customer Service Representative
Adecco
01.2017 - 05.2022
High School -
Brunswick High School