TyAna Slater
Bishopville
Summary
Professional with history in remote customer service, skilled at delivering exceptional support and resolving client issues efficiently. Adept at utilizing communication skills and technical proficiency to enhance user experiences and meet organizational goals. Collaborative team player with focus on achieving results and adapting to changing needs.
Overview
4
4
years of professional experience
Work History
Work From Home Agent
Life Insurance Agent
09.2024 - 01.2025
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Production Technician
Ahlstrom-Bethune
08.2022 - 09.2024
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Performed setup of production equipment to establish optimal performance.
- Increased workplace safety, conducting thorough hazard assessments and implementing corrective actions.
- Made sure that products were produced on time and are of good quality.
Work From Home Agent
Teleperformance USA
03.2021 - 02.2022
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
- Collaborated with team members to ensure seamless communication and coordination across various departments.
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - Phlebotomist
Florence-Darlington Technical College
Florence, SC05-2025
Lee Central High School
Bishopville06-2019
Skills
- Typing speed
- Phone etiquette
- Goal oriented
- Customer service
- Computer skills
- Understanding customer needs
Languages
English
Full Professional
Timeline
Work From Home Agent
Life Insurance Agent
09.2024 - 01.2025
Production Technician
Ahlstrom-Bethune
08.2022 - 09.2024
Work From Home Agent
Teleperformance USA
03.2021 - 02.2022
No Degree - Phlebotomist
Florence-Darlington Technical College
Lee Central High School
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