Tyana Zapien
Las Cruces
Summary
Detail-oriented office administrator with a strong focus on streamlining operations and enhancing workflow. Proven expertise in onboarding, customer service, and office management.
Overview
7
7
years of professional experience
Work History
Office Administrator
InteliCare
Las Cruces
12.2024 - Current
- Managed daily office operations to enhance workflow at InteliCare.
- Coordinated daily administrative operations to support overall office efficiency.
- Maintained accurate records and files to streamline administrative processes at InteliCare.
- Facilitated onboarding processes for new employees at InteliCare.
- Organized office supplies and inventory to support staff needs effectively.
- Answered incoming calls in a professional manner and directed callers to appropriate personnel or department.
Receptionist
Lessons of Life
Las Cruces
04.2019 - 11.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed multi-line phone system, directing calls to appropriate staff members to streamline communication.
- Maintained organized reception area, creating a welcoming environment for visitors.
- Processed incoming and outgoing mail, distributing correspondence to staff.
- Supported team members with administrative tasks, contributing to improved office workflow.
Education
Associate of Arts -
Dona Ana Community College
Las Cruces, NM12-2023
High School Diploma -
Mayfield High School
Las Cruces, NM05-2019
Bachelor of Science - Education
New Mexico State University
Las Cruces, NM06-2026
Skills
- Office management
- Customer Service
- Problem Solver
- Team Player
- Positive demeanor
Languages
Spanish
Limited
Timeline
Office Administrator
InteliCare
12.2024 - Current
Receptionist
Lessons of Life
04.2019 - 11.2024
Associate of Arts -
Dona Ana Community College
High School Diploma -
Mayfield High School
Bachelor of Science - Education
New Mexico State University