TYANNA GREEN
Pasquotank-Camden Central Communications Center
Hertford,USA
1
Language
1
Certification
9
years of professional experience
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Work History
911 Dispatcher
1 Year 10 Months- Maintained composure during high-stress situations, ensuring calls are prioritized.
- Coordinated communication between first responders and dispatch teams for efficient incident resolution.
- Utilized Computer-Aided Dispatch (CAD) systems to track and dispatch emergency services effectively.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Initiated and enhanced emergency response efficiency by working to fast-track incidents and allocate resources effectively.
- Strong interpersonal skills, foster trust and cooperation with both emergency services and the public.
- Pursued continuous education to enhance skills and adherence to protocols.
- Managed emergency calls, prioritizing incidents based on urgency and resource availability.
- Built strong relationships with law enforcement agencies, enhancing cooperation on joint cases.
- Enhanced public trust in law enforcement through effective communication and relationship-building with citizens.
- Supported law enforcement operations through meticulous research and timely information dissemination.
- Collaborated with other law enforcement agencies to apprehend fugitives and enforce court orders effectively.
911 Dispatcher
1 Year 8 Months- Assessed situations rapidly to prioritize calls and allocate resources, enhancing response effectiveness.
- Maintained calm and focus during crises, ensuring timely responses and accurate information dissemination.
- Fostered trust and cooperation with emergency services and the public through excellent interpersonal skills.
- Quick learner with a proven track record of mastering new software systems and protocols in fast-paced environments.
- Analyzed call data to identify trends, enhancing response strategies and service delivery improvements.
- Trained new dispatch personnel on operational protocols and software usage to ensure compliance and efficiency.
- Answered calls from automatic routing system and took basic information from callers.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
Environmental Health Technician
2 Years 6 Months- Demonstrated understanding of environmental health laws at federal, state, and local levels.
- Focused on enhancing public health and safety through educational initiatives and enforcement actions.
- Conducted environmental assessments to identify potential health hazards.
- Collaborated with local agencies to ensure compliance with environmental regulations.
- Trained staff on proper sanitation procedures and hazardous material handling.
- Analyzed data from environmental samples to inform public health initiatives.
Internship Student
3 Months- Gained hands-on experience working in different agencies - SBI, State Highway Patrol, Community Corrections, and Capitol Police, ALE, and Homeland Security
- Demonstrated quick learning ability and adaptability by tackling diverse challenges in various work environments.
- Committed to making a positive impact during the internship while gaining valuable insights from industry professionals.
- Collaborated with team members to develop training materials for emergency response protocols.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
Pharmacy Technician
2 Years 5 Months- Processed prescriptions accurately, utilizing medical terminology and knowledge of drug interactions and insurance procedures to ensure patient safety.
- Maintained inventory control and ordered supplies, ensuring consistent availability and preventing shortages.
- Collaborated with team members in high-pressure environments to deliver optimal patient care.
- Collaborative team player with the ability to work under pressure.
- Processed prescription orders accurately, ensuring compliance with pharmacy regulations and standards.
- Assisted pharmacists in preparing medications, enhancing workflow efficiency during peak hours.
- Managed inventory levels, conducting regular audits to maintain optimal stock of pharmaceutical products.
- Provided exceptional customer service, addressing inquiries and resolving issues to improve patient satisfaction.
Assistant Manager
2 Years 1 Month- Applied customer service best practices to create positive shopping experiences for all guests.
- Analyzed sales data to identify trends, informing strategic business decisions.
- Exceptional communication skills, facilitating collaboration among team members.
- Developed engaging customer experiences that aligned with company goals and values.
- Led team to improve customer service standards and enhance guest experiences.
- Developed training programs for staff, increasing operational efficiency and employee engagement.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Collaborated with management to implement strategic marketing initiatives driving sales growth.
- Mentored junior staff, fostering professional development and enhancing team performance.
Education
Bachelor of Science - Criminal Justice
Skills
Crisis management
De-escalation techniques
Effective communication
Teamwork and collaboration
Problem-solving
Decision-making
Time management
Data privacy protocols
Emergency response coordination
High-pressure resilience
Calm under pressure
Active listening
Certification
- EMD (Emergency Medical Dispatch Course)
- ETC (The Emergency Telecommunicator Course)
- EFD (Emergency Fire Dispatch)
- DCI (Division of Criminal Information)
- CPR (Cardiopulmonary Resuscitation)
Languages
English
Timeline
911 Dispatcher
Pasquotank-Camden Central Communications Center
10.2024 - CurrentRead More
911 Dispatcher
Perquimans County Emergency Services
02.2024 - 10.2025Read More
Environmental Health Technician
Albemarle Regional Health Services
07.2021 - 01.2024Read More
Internship Student
NC Department of Public Safety
09.2020 - 12.2020Read More
Pharmacy Technician
Walgreens
01.2019 - 06.2021Read More
Assistant Manager
Hibbetts Sports
09.2017 - 10.2019Read More
Elizabeth City State University
Bachelor of Science from Criminal Justice
Read More