Tyanna Jones
Pioneer,LA
Summary
I am looking forward to aligning myself with a healthcare organization that provides optimal care and safety for their patients. As an agent of change, I continue to challenge myself by utilizing familiar skills and learning new ones.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier/Sales Associate
Walgreens
10.2023 - Current
- Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise
- Resolve customer issues and answer questions to ensure a positive customer experience
- Keep counters and shelves clean and well merchandised, takes inventory, and maintains records
- Worked effectively in fast-paced environments.
- Greet customers entering store and responded promptly to customer needs.
- Work flexible schedule and extra shifts to meet business needs.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
Juvenile Justice Specialist
Swanson Correctional Center
07.2023 - 09.2023
- Monitored patients' activity and provided youth count as per facility policy.
- Accompanied youth to recreational and occupational therapies and all off-site activities to provide security and therapeutic assistance.
- Responded efficiently during elopement (or other unusual occurrences) and manned assigned stations.
- Facilitated successful reintegration into the community by connecting youth with appropriate resources and support services.
- Communicated effectively with probation officers and medical personnel involved in each youth''s case, ensuring all parties were informed of progress made during treatment.
- Developed strong relationships with community partners, enhancing access to resources and support for juvenile offenders during their reentry process.
Patient Health Advocate
Somatus
01.2023 - 06.2023
- Schedules provide appointments on behalf of their patients
- Documents patients activities in the care coordination platform, including care plan activities conducted
- Follow- up with health management plans and goals
- Conduct telephonic outreach to members within designated geographic area to introduce the Somatus program and encourage enrollment to build their patient caseload.
- Assisted clients in understanding complex medical terminology and test results, enabling them to make informed decisions about their care.
- Increased client trust through consistent support, advocacy, and proactive problem-solving during their healthcare journey.
- Improved patient satisfaction by identifying and resolving healthcare concerns through comprehensive research and communication.
- Organized community outreach events on various health topics that increased public awareness regarding preventive measures and available resources.
Certified Early Childhood Intervention Specialist
Permicare ECI
06.2020 - 11.2022
- Planned and schedule and provide home visits based on individual authorization and complete session progress notes on Promedda
- Worked with children who have developmental delays including verbal, cognitive, fine gross motors, social-emotional, and self-help delays
- Helped children reach their developmental milestones, and guide families on strategies and techniques to help reach their children goals
- Provided referrals, case management and target case management services to families and document on Promedda.
Mental Health Technician
Oceans Behavioral Hospital
07.2019 - 07.2020
- Planned and organized patients social activities on and off facility grounds
- Measured and monitored patients vital signs
- Assisted in admission and orientation of patients to units
- Provided direct care to ensure the safety and well-being for adolescent, geriatric and adult patients with behavioral and psychiatric problems.
Mental Health Specialist
River South Rehabilitation
11.2018 - 07.2019
- Completed regular, concise progress notes for each session
- Counseled clients individually to assist them in overcoming dependencies, adjusting to life, and implementing changes
- Supported youth struggling with emotional and behavioral disorders
- Participated in client's treatment planning with other staff members.
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
Direct Care Worker
Delta HealthCare
02.2016 - 07.2019
- Documented client's mood behaviors and their daily routines.
- Assisted in prescribed medication administration.
- Assisted individuals with identifying their need for treatment programs.
- Assisted in their activities of daily living and hygienic care while encouraging maintenance of their independence.
- Assisted clients with daily living needs to maintain self-esteem and general wellness such as bill pay, expense tracking.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
Certified Nursing Assistant
ResCare
04.2013 - 11.2015
- Assisted patients with activities of daily living such as bathing, grooming, dressing, and enteral feeding to ensure patient dignity.
- Carried out clerical duties such as answering phones and filing documentation.
- Measured and recorded vital signs such as temperature, blood pressure, and blood sugar levels.
- Participated in infection control via peg cleaning, wound cleaning and Foley catheter care.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Van Aide
Bright Future Academy
07.2013 - 11.2013
- Supervised and interacted with autistic children going to and from school.
- Monitored and observed children's behaviors during transportation for self-abuse
- Evaluated and assessed children to determined level of care needed
- Demonstrated understanding of associated sensory sensitivities
- Completed all documentation in a timely manner and maintained confidentiality
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain safety, self-esteem, and general wellness.
Education
Bachelor of Science in Psychology -
University of Phoenix
Phoenix, AZ01.2018
Skills
- Administrative experience
- Supervisory/ leadership skills
- Acute care and home care experience with medication administration
- Organizational skills
- Clerical experience and computer skills
- Applied behavior analysis
- Special education
- Superior customer service
- Excellent work ethic and integrity
- Reliability and punctuality
Certification
CPR and First-Aid Certification
Timeline
Cashier/Sales Associate
Walgreens
10.2023 - Current
Juvenile Justice Specialist
Swanson Correctional Center
07.2023 - 09.2023
Patient Health Advocate
Somatus
01.2023 - 06.2023
Certified Early Childhood Intervention Specialist
Permicare ECI
06.2020 - 11.2022
Mental Health Technician
Oceans Behavioral Hospital
07.2019 - 07.2020
Mental Health Specialist
River South Rehabilitation
11.2018 - 07.2019
Direct Care Worker
Delta HealthCare
02.2016 - 07.2019
Van Aide
Bright Future Academy
07.2013 - 11.2013
Certified Nursing Assistant
ResCare
04.2013 - 11.2015
Bachelor of Science in Psychology -
University of Phoenix
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