Tyanna Jones

Dedicated Customer Service Representative with 3+ years of experience in customer relations and satisfaction, call handling, problem resolution, appointment scheduling and documentation. Known for patience, professionalism and strong communication. Excels in fast-paced environments. Committed to achieving company goals and delivering exceptional service.

• Cold Calling Training – Skilled in outbound sales calls, lead generation, and effective communication techniques
• Door-to-Door (D2D) Sales Training – Experienced in direct sales strategies and customer engagement
• Script Reading Training – Trained to effectively follow and deliver scripts with clarity, professionalism, and consistency to enhance customer interactions. Developed strong communication skills to ensure engaging and efficient conversations while assisting customers.
• Francis Tuttle School of Technology – Completed a Leadership & Teamwork Building Workshop focusing on effective communication, problem-solving, and collaboration in a professional setting
• Customer Service Training (Serving)-Hands on training providing high quality customer service in fast paced environments. Handling complaints and resolving issues calmly and respectfully.Learning professional communication and active listening skills. Upselling products and making personalized recommendations(sales skill). working a parts as a team and staying organized