Tyanna Oram
Frederick,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
RR Donnelley
01.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Assisted coworkers and staff members with special tasks on daily basis.
Associate Coordinator
Frederick County Parks And Recreation, Maryland
10.2021 - Current
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
Food and Beverage Manager
Homewood Suites Of Frederick MD
01.2015 - 08.2020
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Certification - Billing And Coding
Frederick Community College
Frederick, MDSkills
- Quality Assurance
- Clerical Support
- Proposal Writing
- Database Management
- Office Administration
- Mail Handling
- Microsoft Office Suite
- Spreadsheets
- Customer Service
- Filing
Timeline
Administrative Assistant
RR Donnelley
01.2022 - Current
Associate Coordinator
Frederick County Parks And Recreation, Maryland
10.2021 - Current
Food and Beverage Manager
Homewood Suites Of Frederick MD
01.2015 - 08.2020
Certification - Billing And Coding
Frederick Community College