T’Yauna Alexander
Gallatin,TN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Sonic Drive In
Gallatin, TN
02.2018 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Licensed Esthetician - Study of Skin
Paul Mitchell The School
Hendersonville, TN12-2024
High School Diploma -
Gallatin High School
Gallatin, TN05-2020
Skills
- Sales monitoring
- Recruiting and interviewing
- Employee supervision
- Employee scheduling
- Product and service sales
- Customer service and satisfaction
- Orientating and training
- Verbal and written communication
- Adaptability and flexibility
- Strategic thinking
- Scheduling and planning
- Customer service
Timeline
Assistant Manager
Sonic Drive In
02.2018 - Current
Licensed Esthetician - Study of Skin
Paul Mitchell The School
High School Diploma -
Gallatin High School