T Y C H A N A Z I A R E S H A R D
Birmingham,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Smart with a keen eye for data to identify areas for improvement.
Overview
5
5
years of professional experience
Work History
Leasing Manager
Dasmen Residential
Birmingham, AL
07.2025 - Current
- Managed leasing operations, ensuring compliance with company policies and local regulations.
- Developed and implemented marketing strategies to enhance property visibility and attract prospective tenants. Also, to attract new tenants, ultimately improving occupancy rates
- Coordinated move-in processes, facilitating smooth transitions for new residents while addressing inquiries promptly.
- Conducted regular property inspections, identifying maintenance needs and coordinating repairs to uphold quality standards.
- Collected, completed, and processed lease applications.
CUSTOMER SERVICE REPRESENTATIVE
ARISE (REMOTE)
12.2022 - Current
- Assist customers via phone, chat, or email working remotely
- Resolve inquiries, troubleshoot issues, and ensure customer satisfaction in line with company guidelines
- Rely on strong communication skills, patience, and self-motivation to work independently.
STORE MANAGER
CITY GEAR
09.2023 - 06.2024
- Managed overall store operations to drive profitability, maintain efficiency, and support team performance.
- Trained staff to meet sales targets and executed daily procedures, including merchandising and customer resolution.
- Maintained inventory accuracy with a shrinkage rate of -0.02%, demonstrating strong loss prevention and control.
ASSISTANT STORE MANAGER
RAINBOW SHOPS
02.2021 - 01.2024
- Assisted store manager with training staff to meet weekly sales and operational targets.
- Handled store opening/closing, cash management, and inventory control to support daily operations.
- Delivered excellent customer service by resolving issues efficiently and maintaining a solution-focused approach.
CO-MANAGER
ALL STAR ELITE
07.2024 - 06.2023
- Oversaw overall store operations, including staff management, cash handling, and daily opening/closing procedures.
- Maintained accurate transactions, balanced registers, and implemented process improvements to boost efficiency.
- Enhanced visual merchandising and store cleanliness to drive customer engagement and increase sales.
Education
Business Management
Jefferson State Community College
09.2017
High School Diploma - undefined
Clay-Chalkville High School
05.2016
Skills
Customer Service
Inbound & Outbound Calling
Time Management
Microsoft Office Suite Expertise
Staff Management
Customer Service and Engagement
Payroll Control
Complex Problem Solving
Clerical Support
Training & Development
Collaborative Environments
Timeline
Leasing Manager
Dasmen Residential
07.2025 - Current
CO-MANAGER
ALL STAR ELITE
07.2024 - 06.2023
STORE MANAGER
CITY GEAR
09.2023 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE
ARISE (REMOTE)
12.2022 - Current
ASSISTANT STORE MANAGER
RAINBOW SHOPS
02.2021 - 01.2024
Business Management
Jefferson State Community College
High School Diploma - undefined
Clay-Chalkville High School