Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Tycheon Collins

Austin,US

Summary

Experienced case manager adept in communication, organizational skills, and team leadership. Demonstrates a strong ability to enhance client outcomes through innovative strategies and effective collaboration with stakeholders. Committed to optimizing program effectiveness and fostering a supportive environment, achieving measurable progress in client rehabilitation.

Overview

8
8
years of professional experience

Work History

Case Manager

CoreCivic
Austin
04.2024 - Current
  • Experienced case manager adept in communication, organizational skills, and team leadership.
  • Demonstrates a strong ability to enhance client outcomes through innovative strategies and effective collaboration with stakeholders.
  • Committed to optimizing program effectiveness and fostering a supportive environment, achieving measurable progress in client rehabilitation.
  • Coordinate case management, improving client outcomes through tailored support strategies.
  • Facilitate communication between departments, ensuring efficient client service delivery.
  • Develop individualized plans, achieving measurable progress in client rehabilitation.
  • Analyze client data, enhancing program effectiveness and resource allocation.
  • Resolve complex client issues, fostering a supportive and collaborative environment.
  • Manage client caseloads while coordinating rehabilitation programs, maintaining detailed documentation and fostering positive relationships with stakeholders.

Sales Associate

Paradies Lagardere
Austin, TX
09.2022 - Current
  • Enhance customer satisfaction through attentive service and effective communication.
  • Organize merchandise displays to optimize sales and maintain store standards.
  • Efficiently manage point-of-sale systems and support shift leads as needed.
  • Collaborate with team to exceed sales targets and improve customer relations.
  • Streamlined sales operations and inventory management while maintaining exceptional customer service standards, resulting in consistent achievement of monthly targets.

Delivery Driver

Uber Eats
Austin, TX
12.2021 - Current
  • Deliver orders accurately, ensuring customer satisfaction and safety compliance.
  • Plan efficient routes using Apple Maps, minimizing delivery times.
  • Resolve delivery issues through effective communication with customers.
  • Optimize delivery routes through real-time traffic analysis, maintain 100% order accuracy, and coordinate with restaurant partners to ensure timely food deliveries.
  • Streamline delivery operations by implementing efficient route planning, reducing average delivery time while maintaining food quality standards.

Team Lead

A'Gaci
Austin, TX
11.2017 - 08.2020
  • Led a team of 5 to exceed sales targets through strategic planning and effective training.
  • Implemented visually appealing merchandise displays, boosting customer engagement and sales.
  • Resolved customer issues promptly, enhancing satisfaction and loyalty in a busy environment.
  • Led retail team of 5, drove sales targets through strategic merchandising and customer engagement, while coordinating training programs and maintaining store operations.

Education

AAS - Surgical Technology

Austin Community College
Austin, TX
08.2025

B.S - Criminal Justice

Texas State University
San Marcos, TX
12.2022

Skills

  • Team Leadership
  • Organizational Skills
  • Communication
  • Inventory Management
  • Problem Solving
  • Adaptability

Accomplishments

Citizens Police Academy Award, Dean's List, Cum Laude graduate

Languages

English, Native

Timeline

Case Manager

CoreCivic
04.2024 - Current

Sales Associate

Paradies Lagardere
09.2022 - Current

Delivery Driver

Uber Eats
12.2021 - Current

Team Lead

A'Gaci
11.2017 - 08.2020

AAS - Surgical Technology

Austin Community College

B.S - Criminal Justice

Texas State University

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