Ty'Den Bills
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Footlocker Retail. Skilled in staff training and customer service, adept at fostering professional growth and increasing revenue. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
8
8
years of professional experience
Work History
Cashier and Shift Lead
Exxon Ryan
08.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Improved efficiency, organized checkout area for optimal workflow.
Lifeguard and Float Instructor
Epic Waters Indoor Water Park
09.2018 - 08.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Monitored pools and surrounding areas for adherence to safety protocols.
Sales Lead
Footlocker Retail
06.2017 - 07.2018
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments..
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
- Achieved consistent sales growth, setting and monitoring ambitious sales targets.
Education
High School Diploma -
James Bowie High School
Arlington, TX05-2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Conflict resolution
- Merchandise restocking
- ID verification
- Refund handling
- Staff training
- Refunds and exchanges
- Records maintenance
- Expense tracking
Timeline
Cashier and Shift Lead
Exxon Ryan
08.2021 - Current
Lifeguard and Float Instructor
Epic Waters Indoor Water Park
09.2018 - 08.2020
Sales Lead
Footlocker Retail
06.2017 - 07.2018
High School Diploma -
James Bowie High School
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