Tyecia BAYNARD
Bronx,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Rooms Controller
Loews Regency Hotel
2022.05 - Current
- Implemented appropriate booking strategies to verify reservation accuracy and provide service excellence.
- Reduced guest wait times, ensuring quick check-in and check-out experiences.
- Assisted revenue management in identifying high-demand periods, adjusting pricing strategies accordingly for maximum profitability.
- Participated in cross-departmental meetings to collaborate on initiatives aimed at enhancing overall guest experience throughout their stay at the hotel property.
- Streamlined room assignment processes for improved operational efficiency and guest experience.
- Managed room inventory effectively to minimize overbooking situations.
- Trained new team members on room controlling procedures, fostering a positive work environment.
- Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
Guest Service Agent
Fairfield Inn And Suites By Marriott
2019.04 - 2022.05
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Maintained high level of professionalism and discretion when dealing with guests.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
New York05.2025
Associate of Arts - Psychology
Bronx Community College
The Bronx, NY05.2019
Skills
- Multitasking skills
- Excellent oral and written communication
- Staff Training and Development
- Decision-Making Competence
- Administrative Support
- Task Prioritization
- Phone and Email Etiquette
Timeline
Rooms Controller
Loews Regency Hotel
2022.05 - Current
Guest Service Agent
Fairfield Inn And Suites By Marriott
2019.04 - 2022.05
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
Associate of Arts - Psychology
Bronx Community College
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