Ty’Elegance Pettway
Phoenix,AZ
Summary
Dedicated customer service professional with strong organizational skills and a proven ability to manage multiple priorities in high-stress environments. Committed to enhancing client satisfaction through effective communication and problem resolution, ensuring seamless service delivery. Eager to contribute positively to team goals in a remote scheduling or support role.
Overview
4
4
years of professional experience
Work History
Billing Office Manager
Covington-McGee Christian Counseling
Phoenix, Arizona
12.2022 - Current
- Scheduling appointments for clients/ patients. Performed data entry tasks accurately. Resolved patient inquiries to enhance client satisfaction and ensure seamless service. Confirms patient information and enters changes into the computer system.
- Provided excellent customer service by addressing patient needs promptly.
- Demonstrated strong organizational skills by prioritizing tasks effectively.
- Answer incoming calls and handle them properly via appropriate transfer, taking a message, or follow-up and return calls. Ensures proper policies and procedures are followed while entering data.
- Ability to handle high-stress situations and adapt to changing circumstances.
- Exhibited great attention to detail in all aspects of work.
- Ability to put patients at ease, have difficult conversations, and problem-solving.
- Ability to operate telephones and standard office equipment such as photocopiers.
- Managed billing operations for multiple client accounts and ensured accuracy.
- Communicated effectively with clients regarding billing inquiries and payment terms.
- Resolved discrepancies in invoices to maintain accuracy and foster strong relationships with stakeholders.
- Processed payments and maintained financial records using billing software.
- Maintained up-to-date knowledge of industry changes that may affect the organization's ability to bill accurately.
- Performed daily review of all outstanding bills to identify overdue payments from clients.
- Processed refunds according to established policies and procedures.
- Researched customer inquiries regarding account status or billing discrepancies.
- Provided guidance and support to staff members as needed on complex issues related to accounts receivables.
- Reviewed invoices for accuracy prior to distribution to customers.
- Monitored credit limits for customers based on company policy guidelines.
- Conducted regular meetings with staff to discuss performance goals and improvements in workflow processes.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Supervised billing department staff, facilitating training and evaluations to optimize workflow and improve team performance.
- Managed the setup and billing of complex client accounts, ensuring compliance with contractual agreements.
- Managed billing processes for counseling services and client accounts.
- Assisted clients with billing inquiries and resolved discrepancies.
- Processed refunds when necessary according to established policies and procedures.
Education
High School -
Primavera Online School
Phoenix, AZ06-2022
Skills
- Billing systems
- Invoice management
- Payment management
- Financial Analysis
- Data management
- Process Improvement
- Dispute resolution
- Issue resolution
- Detail orientation
- Team management
- Staff Development
- Active Listening
- Clear communication
- Interpersonal Skills
- Team Collaboration
- Goal-Oriented
- HIPAA compliance
Timeline
Billing Office Manager
Covington-McGee Christian Counseling
12.2022 - Current
High School -
Primavera Online School