Tyesha Barre
Sugar Land,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Customer Service/Sales Representative
Advantage Resourcing
Houston, TX
05.2023 - 03.2024
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Processed orders, forms, applications, and requests.
- Identified potential opportunities to upsell products or services.
- Suggested additional products or services that may benefit the customer's needs.
- Educated customers on product features and benefits.
- Resolved customer service issues in a timely manner.
- Maintained records of customer interactions and transactions.
- Built sustainable relationships with customers through open communication.
- Followed up on customer inquiries not immediately resolved.
- Adhered to company policies when dealing with customers.
- Assisted customers with navigating website for product selection purposes.
Card Service /Customer Service Representative
Act Today
Houston, TX
01.2021 - 03.2023
- Assisted customers with various banking issues
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Explain banking options and policies and procedures
- Setup new accounts assisted with online banking
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Leasing Consultant
Warren Properties
Tulsa, OK
08.2016 - 07.2020
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Maintained accurate records of prospective renters, applications and leases.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
Customer Service Representative
Avis Budget Group
Tulsa, OK
05.2013 - 11.2015
- Greeted customers, answered their questions and provided information about car rental services.
- Processed customer reservations and payments.
- Explained the terms of rental agreements to customers.
- Assisted customers in selecting appropriate car models based on their needs.
- Verified driver's license information and inspected rental documents for accuracy.
- Upsold additional services such as insurance coverage or fuel plans.
- Updated and maintained rental agreement files and documents.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Coordinated shuttle services by communicating with drivers.
- Processed rentals and collected associated payments.
Receptionist
ABUNDANT HEALTH CARE AND WEIGHT LOSS
Houston, TX
01.2009 - 03.2013
- Provided professional customer service
- Maintained accurate database on patient information
- Managed the Laboratory Inventory Management System (LIMS)
- Roomed patients and recorded vitals.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Education
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Complaint resolution
- Call Management
- Positive and professional
- Active Listening
- Account updating
- Data Entry
- High-energy attitude
Timeline
Customer Service/Sales Representative
Advantage Resourcing
05.2023 - 03.2024
Card Service /Customer Service Representative
Act Today
01.2021 - 03.2023
Leasing Consultant
Warren Properties
08.2016 - 07.2020
Customer Service Representative
Avis Budget Group
05.2013 - 11.2015
Receptionist
ABUNDANT HEALTH CARE AND WEIGHT LOSS
01.2009 - 03.2013