Tyesha Cole
Philadelphia,MS
Summary
Prepared to contribute to dynamic learning environment. Known for supporting classroom activities and helping students with foundational skills. Recognized for adaptability and teamwork, ensuring seamless integration into changing educational needs. Skills include classroom support, student engagement, and effective communication.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Tower Loan
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Domino's Pizza
03.2020 - Current
- Making and packaging of the pizza are a few of my job duties
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Offered advice and assistance to customers, paying attention to special needs or wants
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Trained new personnel regarding company operations, policies and services
- Trained staff on operating procedures and company services
Social Work Intern
Alcorn State University Child Development Center
01.2023 - 05.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines
- Participated in workshops and presentations related to projects to gain knowledge
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates
- Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences
Education
Bachelor of Science - Social Work
Alcorn State University
Lorman, MS05.2023
Associate of Arts - Psychology
Jones County Junior College
Ellisville, MS05.2021
High School Diploma -
Philadelphia High School
Philadelphia, MS05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Teamwork and Collaboration
- Fast Learner
- Computer Skills
- Multitasking and Organization
- Goal-oriented mindset
Affiliations
- Phi Alpha Social Work Society
- NSLS
- Social Work Club
- Leadership Neshoba
- FBLA
- Beta
Timeline
Customer Service Representative
Tower Loan
08.2024 - Current
Social Work Intern
Alcorn State University Child Development Center
01.2023 - 05.2023
Customer Service Representative
Domino's Pizza
03.2020 - Current
Bachelor of Science - Social Work
Alcorn State University
Associate of Arts - Psychology
Jones County Junior College
High School Diploma -
Philadelphia High School
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