Tyesha Davis

• Serves as a Working Supervisor
• Primarily reviewed and revised Direct Support Staff master schedules on all three shifts to ensure schedules are balanced to provide optimum staffing levels.
• Updates and maintains technician availability list, daily coverage sheets, and seniority list, staff bumping request, completes notice of schedule changes and provides an updated list to managers and supervisors for determination of assignments and overtime.
• Reviews staffing needs in conjunction with day programs, outside appointments, and activities of individuals served, including the number of Direct Support Staff scheduled and absences to project over time
• Develops and implements quality assurance reviews associated with those processes and forms related to the to the provision of services to individuals, conferring with supervisors and professional staff concerning recommended changes /revision.
• Assume duties of Unit Administrator in their absence
• Verifies all physical plan, safety/sanitation problems/issues are addressed, taking correctable action and/ or submitting request or documentation for correction.
• Equalization of staff based on minimum coverage requirements for each shift.
• Monitors Completes and maintains projected and actual overtime, and submits reports to Unit Administrator, Facility Director, and designated staff.
• Supervises the Residential Services Supervisor (Home Managers), assigns work; approves time off; recommends and imposes disciplinary action; effectively recommends resolution of grievances
• Maintained personnel records and updated internal databases to support document management.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Entered and maintained departmental records in company database.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.

• Served as a liaison between the unit and external stakeholders, fostering positive relationships and efficient communication channels.
• Coordinated logistics for unit operations, optimizing resource allocation and minimizing disruptions.
• Expedited document processing by implementing an automated filing system that improved record-keeping accuracy.
• Enhanced unit efficiency by streamlining administrative processes and implementing time-saving strategies.
• Facilitated onboarding of new team members, providing guidance on procedures and expectations.
• Provided essential support during audits, gathering necessary documentation while maintaining strict confidentiality.
• Develops and implements unit training programs.
• Verifies unit program policies, procedures and treatment plans comply with Department rules and regulations, Center policy and procedures, Department of Human Services (DHS), Public Health as well as other relevant standards and regulations.
• Attends Executive Committee meetings to determine unit and Center policy and procedures.

• Interacted with customers by phone, email, or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Assists the Business Administrator or with supervision, and control of an institution's fiscal, business, and administrative operations.
• Directs the expediting of the delivery, receipt, storage, and distribution of equipment, supplies and merchandise; reviews, approves, and recommends the approval of requisitions and vouchers for supplies and equipment; coordinates bidding of contracts in accordance with established procurement rules and regulations; prepares specifications and selects lowest bidder for goods or personal service contracts.
• Assists in the planning and development of an institution's budget; responsible for preliminary budget preparations for assigned units, providing data to higher level management for review and determination.
• Serves as contact coordinator for Facility Contracts
• Types purchasing documents, letters, memorandums, and calculations of cash lists; approves and processes Facility wide purchase requests under over $10,000 and determines object codes for purchased items
• Serves as a working supervisor, assigns, and reviews work, provides guidance and training to assigned staff.
• Reconciles various Facility Bank accounts, including Special Trust Fund, Rehab Fund, Patient Trust Fund, Kiley Café Fund
• Obtains written and verbal quotes for pricing information and bids for preparation of requisitions and/or local purchases
• Monitors and controls postage machine and postage due funds and secures maintenance and repairs
• Serves as a member of the Commodity Committee, makes recommendations for new products for purchasing and recommends alternative purchasing procedures

• Maintained accurate records related to building maintenance activities, inventory levels, and resident communications ensuring easy retrieval when needed.
• Enhanced tenant satisfaction by addressing concerns promptly and efficiently.
• Cultivated positive relationships with community leaders by participating in local events promoting the residential services department''s commitment to excellence in customer service standards.
• Managed financial aspects of the residential services department, including budgeting, forecasting, and expense tracking.
• Serves as a working supervisor.
• Monitors programs and activities for the personal care and treatment of the individuals' served.
• Serves as a member of the Interdisciplinary Team assisting in the formulation and implementation of the Assessment/Habilitation Planning/Program and Service Implementation Process.
• Provides instruction, training, and guidance to subordinate staff to verify proper program implementation and maintenance of daily activity/Active Treatment Schedules.
• Ensures that sufficient data is collected as indicated in the Individual Support Plans.
• Monitors designated living areas to verify equipment is in good repair/working order, areas are clean and free of hazardous conditions, painting/repair work has been completed.
• Completes and/or reviews forms, logs, and reports including injury reports, restraint forms, rights restriction forms, supply requisitions, etc.
• Provides coverage to other units in the absence of their supervisor.
• Completes monthly status reports
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.

• Provides or monitors required personal care services for individuals such as bathing, toileting, feeding and dressing; teaches individuals how to care for themselves and assists in their development of daily living habits regarding cleanliness, personal hygiene, table manners, etc.
• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Talks with, motivates, and encourages individuals to promote their habilitation and treatment; participates in the implementation of established treatment and habilitation programs; observes individuals and reports their behavior and reactions to professional staff members; documents care, treatment, and progress in an individual’s active treatment plan or other designated records; may participate as a member of a treatment team.
• Assists professional therapists in carrying out a portion of activity therapy programs; supervises and participates in educational, vocational, recreational, and social activities; informs supervisor and professional therapists of individuals’ behavior and reactions to programs; provides guidance to less experienced Mental Health Technicians assigned to program; maintains equipment, supplies and facilities.
• · Escorts individuals to recreational activities and other areas of the facility.Provides simple nursing care such as administering medications and routine treatment procedures as specified by a physician or registered nurse.
• Maintains assigned area in a safe, clean, and orderly condition; performs housekeeping functions and supervises individuals in general housekeeping activities; assists in maintaining clothing and unit supplies and equipment; prepares unit and individual records.
• Participates in the on-the-job training of less experienced Mental Health Technicians.

• Receives training in and carries out a variety of beginning-level procedures and techniques in the care, treatment, and/or habilitation of individuals with mental illness or developmental disabilities, documents care, treatment, and progress in an individual’s active treatment plan or other designated records.
• Participates in providing or monitoring necessary personal care services including bathing, toileting, feeding, dressing, and other general care activities
• Assists professional therapists by performing beginning-level activity program duties; leads individuals and participates in various educational, vocational, recreational, and social activities; advises supervisor and professional therapists of individuals’ behavior and reactions to programs; maintains activity supplies and equipment.

Escorts individuals to dining areas, recreational activities, rehabilitation and medical service areas, and other units within the facility.Observes individuals' behavior and interacts with them to promote their rehabilitation and development; participates as a member of an individual habilitation team.

• Under supervision, takes and records vital signs, gives oral medication, and performs other simple nursing procedures.
• Maintains assigned area in a safe, clean, and orderly condition; performs housekeeping functions and supervises individuals in general housekeeping activities.
• Maintains individuals’ clothing, unit supplies, and equipment; prepares unit or other living area records.
• Receives for purposes of career growth and opportunity training in and carries out for a period not to exceed three months duties and responsibilities of an advanced class level with the Mental Health Generalist series.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

• Receives a minimum of 120 hours in formal classroom training and a minimum of 400 hours in on-the-job training in the basic elements of nursing care, first aid, and personal hygiene; participates in caring for individuals with mental illness or developmental disabilities by providing or monitoring required personal care services in bathing, brushing teeth, toileting, dressing and feeding; takes and records vital signs.
• Participates in providing active treatment services for individuals in structured educational, vocational, and activity programs; observes and interacts in various activities with individuals or groups; documents care, treatment, and progress in an individual’s active treatment plan or other designated records.
• Performs light housekeeping duties in a residential care setting; sweeps, mops up spills, cleans tables, removes trash, and secures associated supplies and equipment to maintain a safe, clean, and orderly environment, to model hygienic and socially appropriate behavior for the residents, and to assist with resident self-help skills.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

• Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
• Assisted and supervised 24 children through entire school day.
• Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
• Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
• Actively participated in K.I.T( Kids Included Together) where children are enhance through shared experiences and friendships who may or may not have disabilities.
• Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
• Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.