Tyesha Gibson
Memphis
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Foundever
10.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
TNT Security
09.2023 - 09.2024
- Responded to alarms and investigated disturbances
- Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Secured building against unauthorized access and conducted regular patrols
- Manned entrance and exit posts and checked authorization for personnel and visitors
- Checked interior offices after business hours to confirm entries were locked and secure
- Patrolled assigned areas on foot or in vehicle to ensure safety and security
- Detected and deterred theft, vandalism, and other criminal behavior by maintaining visible presence
- Checked access points, doors, and gates for unauthorized entry
- Prepared detailed, accurate written incident reports
Picker Packer
Games Workshop
08.2021 - 11.2023
- Picked, packaged and transported orders using forklifts and hand trucks
- Recorded pulled items with high accuracy, including product serial numbers and quantities
- Fulfilled orders using pick lists, order management software and RF scanners
Security Officer
Phelps Security
07.2022 - 05.2023
- Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Responded to alarms and investigated disturbances
- Checked interior offices after business hours to confirm entries were locked and secure
- Secured building against unauthorized access and conducted regular patrols
- Manned entrance and exit posts and checked authorization for personnel and visitors
Dockworker
Linc Logistics
10.2021 - 09.2022
- Prepared for shipments by stacking and labeling different types of freight
- Prevented safety hazards with regular dock and equipment inspections
- Tracked freight through distribution network with use of handheld scanners
- Contributed to team success by working irregular schedule and on-demand hours
- Prepared hazardous materials shipments according to established guidelines
- Stacked and stored pallets in designated areas to ensure accessibility
- Lifted and guided heavy loads using hoists and cranes
Caregiver
Health Home
02.2018 - 10.2021
- Prepared meals to meet client nutritional needs
- Helped patients move safely in and out of beds and wheelchairs
- Delivered empathetic, compassionate and person-centered care to all patients
- Performed basic housekeeping tasks for safe living environment
- Checked on residents multiple times throughout shift
- Bathed, dressed and groomed clients to help service users maintain good hygiene practices
- Reported changes in physical, mental and emotional conditions to nursing staff
Education
GED - undefined
Canton High School
Canton, MississippiSkills
- Organizational skills
- Leadership
- Adaptability
- Customer service orientation
- Communication
- Reliability
- Problem solving
- Critical thinking
- Call center experience
- Computer proficiency
LANGUAGE
English Advanced
Spanish Conversational
Timeline
Customer Service Representative
Foundever
10.2024 - 10.2024
Security Officer
TNT Security
09.2023 - 09.2024
Security Officer
Phelps Security
07.2022 - 05.2023
Dockworker
Linc Logistics
10.2021 - 09.2022
Picker Packer
Games Workshop
08.2021 - 11.2023
Caregiver
Health Home
02.2018 - 10.2021
GED - undefined
Canton High School
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