Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tyesha Henry

Columbus ,MS

Summary

Dedicated customer service professional with strong conflict resolution and active listening skills. Proven ability to manage multiple inquiries effectively while enhancing customer satisfaction and loyalty. Reliable, customer-focused with experience with computer skills, and the ability to work independently and stay productive in the work environment.

Overview

2
2
Languages
10
10
years of professional experience

Work History

Customer Service Representative

ABB Company
Jackson , MS
01.2025 - Current
  • Resolved complaints through effective communication and problem-solving.
  • Resolved customer complaints promptly and efficiently.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with inquiries and product information.
  • Managed various customer requests efficiently while maintaining quality service.
  • Enter and update customer information accurately.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Provided top quality control and eliminated downtime to maximize revenue.

Customer Service Representative

Amazon
Columbus, ms
04.2022 - 10.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved complaints through effective communication and problem-solving.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Processed orders and managed returns efficiently.
  • Documented customer interactions in the CRM system accurately.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Sales Associate

Dollar General Market
columbus , Ms
06.2016 - 02.2022
  • Operated cash register and processed transactions accurately.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided accurate information about products, prices and services.
  • Collaborated with team members to enhance customer service experience.
  • Maintained store organization and cleanliness throughout shifts.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

Education

Business

Strayer University
Washington, UT
02-2027

High School Diploma -

Columbus High School
Columbus, MS
05-2017

Skills

  • Customer Service
  • CRM management
  • Phone and Email Support
  • Data Entry
  • Transaction management
  • Customer Account Support
  • Customer engagement
  • Active Listening
  • Conflict Resolution
  • Time Management
  • Microsoft Office

Languages

English
Professional
Spanish
Limited

Timeline

Customer Service Representative

ABB Company
01.2025 - Current

Customer Service Representative

Amazon
04.2022 - 10.2024

Sales Associate

Dollar General Market
06.2016 - 02.2022

Business

Strayer University

High School Diploma -

Columbus High School
Tyesha Henry