Overview
Work History
Education
Timeline
Generic

Tyesha Jones

Bradenton

Overview

9
9
years of professional experience

Work History

Offline Customer Support

Spectrum
05.2024 - Current
  • Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
  • Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
  • Adhered to company policies, procedures and system documentation requirements.
  • Established positive relationships with clients through proactive communication and attentive listening skills.

Teller

Wells Fargo
01.2022 - 10.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

Driver

Amazon
01.2022 - 02.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Sales Associate

Macys Department Store
10.2022 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Rurral Carrier Associate

United States Post Office
10.2019 - 07.2021
  • Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
  • Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
  • Sorted mail according to order of address appearance for easy access in field.
  • Signed and received mail with signature requirements upon delivery and loading.

Home/Apparel Associate

Walmart
04.2017 - 05.2019
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
  • Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
  • Displayed and organized products in store to help customers locate products easily.

Cashier

Kmart, Sears Holding
05.2016 - 04.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

Palmetto High School
05-2019

Timeline

Offline Customer Support

Spectrum
05.2024 - Current

Sales Associate

Macys Department Store
10.2022 - 12.2022

Teller

Wells Fargo
01.2022 - 10.2023

Driver

Amazon
01.2022 - 02.2023

Rurral Carrier Associate

United States Post Office
10.2019 - 07.2021

Home/Apparel Associate

Walmart
04.2017 - 05.2019

Cashier

Kmart, Sears Holding
05.2016 - 04.2017

High School Diploma -

Palmetto High School

Similar Profiles

CREATE PROFILE
Tyesha Jones