Tyesha Maloney
Cantey and Company
Columbia,SC
15
years of professional experience
Account Specialist managing 101+ accounts across accounts receivable, rent collection, and vendor payments for property operations. Sends delinquent notices, supports eviction filing, and keeps owner and tenant records updated through scanning, uploading, and document control. Coordinates property showings as needed and keeps billing activity moving on schedule.
Work History
Account Specialist
3 Years 5 Months- Manage all accounts , collect rent payments , pay vendors and owners monthly , send delinquent notices, eviction filing , show properties as needed to potential tenants, collect data scan and upload documents as needed , etc.
- Salary -$20.00 per hour (Full-time 40hrs)
Customer Service Representative
1 Year 1 Month- Assist and handle customer inquiries and complaints with the highest degree of courtesy and professionalism to resolve outstanding issues. Provide alternative solutions where appropriate for sales orders, returns, and/or repairs with the objective of retaining customer's business. Process refunds , order cancellations and update addresses with UPS and create labels for returns . Ensure all platforms and systems are updated as required that provides data for further analyzing and research . Utilize critical thinking skills, as well as decision making skills for prompt resolution to ensure customer satisfaction.
- Salary- $18.50 per hour (Full-time 40+hours)
Housekeeper
7 Months- Interacted pleasantly with clients and guests when performing daily duties. Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.Vacuumed floors and dusted furniture to maintain organized, professional appearance.Employed deep-cleaning techniques for areas in need of additional sanitation. Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs. Worked with speed and efficiency to meet all job requirements.
- Salary-$15.00 (Temporary Part-time Assignment 20+ hours)
Customer Service Advocate II
2 Years 2 Months- Process an investigate Medicare claims , assist with claim processing , answer inbound calls , make outbound calls regarding any updates or escalation, document all calls , explain determination of claims after being processed, provide instructions how to reprocess and process claims using electronic data system , verify information of providers and patients using a verifying system
- Salary- $17.50 per hour (Full-time 40 hours)
Certified Nursing Aide
3 Years 6 Months- Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths. Provides activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.Provides adjunct care by administering enemas, douches, non sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints. Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information. Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor. Documents actions by completing forms, reports, logs, and records. Maintains work operations by following policies and procedures. Protects organization's value by keeping patient information confidential.
- Salary- $16.50 per hour (Full-time 40+hours)
Certified Nursing Aide
3 Years 5 Months- Provided assistance with daily activities of living , relocate to different adult day care facilities, participates in all activities, assist in the planning of activities and outings , encourage residents to be as independent as possible , document all changes and assist with preparation of meals.
- Salary- $13-15 per hour depending on clients needs (Part-time 25hours)
Packer / Picker
1 Year 10 Months- Responsible for picking or packing customers orders , operate a scan gun , discard and document all damaged items , place and remove items from an assembly line , fast paced environment, hot and cold climate , long work shifts , verify items and ensure its correct item , verify items pulled and packed correctly based upon order
- Salary -$19 per hour (40+hours)
Call Center Representative
1 Year 10 Months- Answers phone calls , attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Salary - $18.00 per hour (Full-time 40hours)
Cashier
1 Year 8 Months- Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Communicated clearly and positively with co-workers and management. Served orders to customers at windows, counters and tables. Packaged menu items into bags or trays and placed drink orders into carriers. Quickly and efficiently processed payments and made accurate change.
- Salary - $7.25 per hour (Part-time 25hours)
Cashier
1 Year 5 Months- Up-sold menu items, beverages, and desserts, contributing to increased restaurant profits. Recorded and confirmed customer orders clearly to ensure accurate service. Served fresh, hot food promptly while maintaining a positive customer experience.
- Salary - $7.25 per hour (Part-time 30hours)
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Maintained knowledge of menu items and promotions to assist customers effectively.
- Assisted in training new cashiers on register operations and customer service best practices.
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Maintained knowledge of menu items and promotions to assist customers effectively.
- Assisted in training new cashiers on register operations and customer service best practices.
Education
High School Diploma
Skills
Cash handling
Payment processing
Accounts receivable
Collections follow-up
Billing inquiries
Customer service
Complaint resolution
Call handling
Data entry
Time management
Insurance verification
Accomplishments
Recognized by peers and management for going above and beyond normal job functions.
Timeline
Account Specialist
Cantey and Company
03.2023 - 08.2026Read More
Customer Service Representative
Palmetto State Armory
11.2021 - 12.2022Read More
Housekeeper
Springhill Suites
03.2021 - 10.2021Read More
Customer Service Advocate II
Blue Cross Blue Shield
02.2019 - 04.2021Read More
Certified Nursing Aide
C M Tucker Nursing Home
08.2015 - 02.2019Read More
Certified Nursing Aide
Consolidated Medical Staffing
05.2015 - 10.2018Read More
Packer / Picker
Amazon
10.2014 - 08.2016Read More
Call Center Representative
Teleperformance
12.2013 - 10.2015Read More
Cashier
Bojangles
01.2013 - 09.2014Read More
Cashier
Burger King
09.2011 - 02.2013Read More
W.J.Keenan High School
High School Diploma
Read More