Tyesha Pinnock
Tuscaloosa,AL
Summary
Motivated job seeker offering proficiency in data entry combined with strong technical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
5
5
years of professional experience
Work History
MacOS Technical Support
Teleperformance
Tuscaloosa, AL
07.2022 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Assisted customers with product selection based on stated needs, proposed use and budget.
IOS Technical Support
Teleperformance USA
Tuscaloosa, AL
03.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Provided support for networking protocols and characteristics.
Medical Material Journeyman
United States Air Force
Biloxi, MS
07.2016 - 09.2020
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
Education
High School Diploma - General Studies
Northridge High School
Tuscaloosa, AL05.2015
Skills
- Resolving Problems and Incidents
- Tracking and Documentation
- Microsoft Windows, Office, Outlook and Excel
- Technical Troubleshooting
- Document Management and Storage
- Collecting Information
- Typing 40 WPM
- Verifying Data Accuracy
Timeline
MacOS Technical Support
Teleperformance
07.2022 - Current
IOS Technical Support
Teleperformance USA
03.2022 - Current
Medical Material Journeyman
United States Air Force
07.2016 - 09.2020
High School Diploma - General Studies
Northridge High School
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