Tyesha Stevenson
Midwest City,OK
Summary
Dynamic and results-oriented Call Center Agent with proven experience at Costco, adept at handling high-volume inbound sales calls and employing effective upselling techniques to boost revenue. A fast learner and proficient typper, skilled in building customer relationships and adept at adapting sales strategies to meet changing needs. Excelled in generating leads and closing sales, demonstrating exceptional persuasive communication and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Call Center Agent, Inbound Sales
Costco
03.2023 - 10.2024
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Implemented upselling techniques to increase revenue and move product.
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Provided information about available products and services, membership details, and purchase advantages.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Utilized sales techniques to build customer interest and close sales.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Overcame objections using friendly, persuasive strategies.
- Educated customers on product and service benefits, explaining features and answering questions.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
High Diploma - Diploma
Star Spencer
Spencer, OK05.2016
Skills
- FAST LEARNER
- OPEN AVAILABLY
- QUICK TYPER
- GREAT COMMUNICATION SKILLS
- GREAT PEOPLE SKILLS
Timeline
Call Center Agent, Inbound Sales
Costco
03.2023 - 10.2024
High Diploma - Diploma
Star Spencer
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