TYESHA WILLIAMS
Conyers,GA
Summary
Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. 25+ years as a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Operations Lead
Sephora USA
12.2008 - Current
- Provided exceptional services and pleasant shopping experiences to clients.
- Answered clients questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Analyzed department metrics and performance and reported findings to management.
- Documented transactions, orders and expenditures to gather sales data.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Trained 4 new employees in their new Ops Lead role in 2023.
- Managed and allocated staff and material resources to meet production goals
Senior Sales Manager
The Sharper Image
11.2000 - 07.2008
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with customers, delivering presentations, and educating on product and service features and offerings.
- Assisted sales team with completing customer transactions and managing issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Top sales for 8 years from 2000-2008
Education
Bachelor of Science - PSYCHOLOGY, Commercial Recreation
Kean University
Union, NJ01.2012
Associate of Applied Science - Physical Education
Essex County College
Newark, NJ06.2000
Skills
- Desktops, Laptops and Mobile Devices
- Technology
- Strategic Planning
- Finance and Accounting Oversight
- Maintain Systems
- Manage Operations
- Strategic Decision-Making
- Critical Thinking
- Effective Customer Service
- Product Assembly
- Exceptional Interpersonal Communication
- Retail Industry Experience
Timeline
Operations Lead
Sephora USA
12.2008 - Current
Senior Sales Manager
The Sharper Image
11.2000 - 07.2008
Bachelor of Science - PSYCHOLOGY, Commercial Recreation
Kean University
Associate of Applied Science - Physical Education
Essex County College
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