Tyesha Wiltz
Killeen,Texas
Summary
Resourceful and client-focused Customer Service Manager with over 3 years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short-and long-term needs. Personable relationship builder with polished communications skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
GC Services
Copperas Cove, TX
08.2019 - 01.2022
- Informed customers about billing procedures, provided payment option setup assistance
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Cultivated customer loyalty, promoted repeat business and improved sales
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Customer Service Representative
Teleperformance
Killeen, TX
02.2018 - 07.2019
- Assessed customer needs and upsold products and services to maximize sales
- Evaluated customer account information to assess current issues and determine potential solutions
- Consulted with customers to determine best methods to resolve service and billing issues.
- Resolved troubleshooting issues over phone with customers daily
Customer Service Representative
Family Dollar
Killeen, TX
12.2016 - 02.2018
- Oversaw addressing of customer requests for friendly, knowledgeable service and support
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Rained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Education
High School Diploma -
Dominguez High School
Compton, CA06.1990
Skills
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Customer Account Management
- CRM Software
Timeline
Customer Service Representative
GC Services
08.2019 - 01.2022
Customer Service Representative
Teleperformance
02.2018 - 07.2019
Customer Service Representative
Family Dollar
12.2016 - 02.2018
High School Diploma -
Dominguez High School
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