CHAMIA THOMAS
CLASSIC CONCIERGE
Washington,DC
4
years of professional experience
Concierge and Guest Services Professional experienced in delivering exceptional customer service and maintaining smooth daily operations. Supported guests, residents, and youth programs in fast-paced environments through clear communication, accurate documentation, and effective time management. Focused on organization and reliability to ensure courteous and respectful service.
Work History
Concierge
5 Months- Managed reservations, transportation arrangements, and local recommendations aligned with client preferences.
- Greeted guests and residents, delivering professional front-desk support and timely assistance with daily requests.
- Responded to phone and in-person inquiries, providing accurate information and courteous follow-up.
- Coordinated vendor services, deliveries, and package handling to maintain smooth property operations.
- Monitored lobby activity and building access, supporting security and visitor control procedures.
- Greeted guests upon arrival by providing a warm welcome.
FRONT DESK/Youth Worker
9 Months- Facilitated small-group discussions to build communication, conflict resolution, and decision-making skills.
- Monitored participant behavior and de-escalated incidents using calm, trauma-informed responses.
- Supported youth development activities and reinforced positive behavior expectations during daily program operations.
- Documented youth progress, incidents, and service notes accurately for case coordination.
- Built trusting relationships with youth to encourage engagement, accountability, and consistent participation.
- Assisted with intake, attendance tracking, and routine program compliance requirements.
Administrative Assistant
5 Months- Prepared correspondence, reports, and internal documents with strong attention to accuracy.
- Managed calendars, scheduled meetings, and coordinated appointments to support daily office operations.
- Maintained organized filing systems for records, contracts, and administrative documentation.
- Processed data entry tasks and updated databases to keep information current and accessible.
Security Officer
2 Years 9 Months- Enforced access control procedures for employees, visitors, and deliveries.
- Monitored premises through regular patrols and surveillance to identify security risks.
- Responded quickly to alarms, disturbances, and emergencies following post orders.
- Documented incidents, observations, and shift activity in clear daily reports.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma
Skills
Guest services
Customer service
Telephone etiquette
Hospitality
Customer support
Attention to detail
Time management
Guest relations
Reservation management
Detail orientation
Cash handling
Timeline
Concierge
CLASSIC CONCIERGE
05.2026 - CurrentRead More
FRONT DESK/Youth Worker
DC DOORS
06.2025 - 03.2026Read More
Administrative Assistant
CONNEXUS HUB
08.2023 - 01.2024Read More
Security Officer
Watkins Security
06.2022 - 03.2025Read More
LUKE C MOORE
High School Diploma
Read More