Tyffani Estrada
Pinehill,NJ
Summary
Leadership-focused HR professional with 10+ years in healthcare and business office operations. Skilled in compliance, payroll support, HR analytics, and confidential employee relations. Partnered with managers on investigations, discipline, and performance management to improve accountability, retention, and audit readiness.
Overview
12
12
years of professional experience
Work History
Director of Human Resources
Complete Care at Kressonview
Voorhees, NJ
05.2022 - Current
- Directed employee relations, resolving conflicts and guiding managers through progressive discipline.
- Oversaw recruitment, interviewing, and onboarding for clinical and support staff roles.
- Ensured compliance with labor laws, healthcare regulations, and internal HR policies.
- Administered benefits, leave programs, and personnel records with accuracy and confidentiality.
- Coordinated payroll support, employment verification, and HR reporting for audit readiness.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Managed performance review workflows, corrective actions, and documentation standards.
- Partnered with leadership to improve retention, staffing processes, and workforce planning.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
Business Office Manager
Genesis HealthCare
Voorhees, NJ
01.2015 - 04.2021
- Directed business office operations, ensuring accurate billing, collections, and resident account reconciliation.
- Supervised admissions, census, and insurance verification workflows for timely financial processing.
- Oversaw Medicare, Medicaid, and private pay claims, resolving denials and payment discrepancies.
- Implemented controls for resident trust funds, deposits, and account auditing.
- Coordinated month-end close activities, balancing accounts receivable and preparing financial reports.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Education
High School Diploma -
Overbrook High School
Pine Hill, NJ06-1999
Skills
- Benefits administration
- Compliance management
- HR analytics
- Human resources administration
- Employee relations
- Payroll management
- Background checks
- Onboarding
Timeline
Director of Human Resources
Complete Care at Kressonview
05.2022 - Current
Business Office Manager
Genesis HealthCare
01.2015 - 04.2021
High School Diploma -
Overbrook High School