Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tyhesie Jones

New Castle,DE

Summary

Dedicated customer service representative with expertise in problem resolution, active listening, and call management. Proven ability to enhance patient satisfaction and improve service efficiency.

Empathetic customer service representative known for strong active listening and problem resolution skills. Committed to building relationships and providing exceptional support to clients while ensuring compliance with regulatory requirements.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Sub Contract ModivCare
New Castle, De
12.2023 - Current

Resolved patient inquiries, ensuring timely and accurate information delivery.

Managed appointment scheduling, optimizing patient flow and reducing wait times.

Implemented process improvements that enhanced service efficiency and patient satisfaction.

Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.

Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.

Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Aide

Saint John of God Special School
Westville, NJ
03.2023 - 01.2024

Assisted in daily educational activities to support student learning and engagement.

Collaborated with teachers to implement individualized education plans for students.

Facilitated communication between students and staff to enhance classroom interactions.

Monitored student behavior and provided guidance to promote a positive learning environment.

Contributed to a positive atmosphere by creating friendly

interactions between fellow aides and the nursing team members.

Help with feed and changing of pans, diapers as well as beds.

Cafeteria Worker (Caesar Rodney Residence Hall)

Aerotek
Newark,De
02.2023 - 06.2023

Prepared and served diverse food items in compliance with health regulations.

Maintained cleanliness and organization of kitchen and dining areas for optimal efficiency.

Assisted in inventory management, ensuring timely replenishment of supplies.

Collaborated with team members to streamline service delivery during peak hours.

Implemented process improvements that reduced waste and improved meal preparation times.

Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.

Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.

Reduced food waste through careful portion control and monitoring product expiration dates.

Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Set up advertising signs and displays on shelves, counters and tables.

Monitored dining room inventory and replenished as necessary.

Cleaned and sanitized surfaces, tools, and equipment.

Prepared ingredients and recipe components ahead of time.

Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.

Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

Followed all proper handling procedures for prepared foods, ingredients, and leftovers.

Assisted with bussing tables and cleaning up spills.

Assisted wait staff with timely food delivery and guest requests.

Arranged tables and chairs for special occasions and events.

Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Picker/Packer

Amazon
New Castle, De
09.2022 - 01.2023

Operated material handling equipment to efficiently retrieve and prepare orders for shipment.

Implemented process improvements that reduced picking errors, enhancing overall productivity within the warehouse.

Printed labels, packaged boxes, and loaded into outbound containers.

Enhanced order accuracy by carefully picking and packing items per customer specifications.

Pulled orders quickly to maintain demanding productivity goals.

Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.

Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.

Sorted and organized products based on specified guidelines, ensuring accuracy in order fulfillment.

Collaborated with team members to enhance workflow processes and improve overall operational efficiency.

Conducted quality checks on picked items to maintain high standards of product integrity before shipping.

School Custodian

Aerotek
Newark ,De
08.2021 - 02.2022

Maintained cleanliness and safety of school facilities through regular inspections and thorough cleaning protocols.

Operated specialized equipment, including floor scrubbers and vacuums, to enhance efficiency in cleaning tasks.

Assisted in inventory management of cleaning supplies, ensuring availability and proper storage practices.

Collaborated with staff to address sanitation needs during events and daily operations, enhancing overall facility functionality.

Kept building spaces premises clean inside and outside.

Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.

Checked in and stocked inventory throughout facility.

Moved furniture for cleaning and set up for special events.

Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.

Cafeteria Worker

Metz Culinary Management, Inc
Pennsville, NJ
09.2014 - 06.2019

Prepared and served meals adhering to food safety standards.

Collaborated with team members to maintain cleanliness and organization in dining areas.

Assisted in inventory management, tracking supplies for timely reordering.

Trained new staff on proper kitchen operations and safety protocols.

Prepared and served nutritious meals to students, adhering to dietary guidelines.

Maintained cleanliness and sanitation of kitchen and dining areas following health regulations.

Assisted in inventory management, ensuring adequate stock of food and supplies.

Enhanced food safety by implementing proper sanitation practices and maintaining a clean workspace.

Monitored dining room inventory and replenished as necessary.

Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.

Contributed to successful state health inspections by adhering to strict food safety guidelines and regulations.

Cleaned and sanitized surfaces, tools, and equipment.

Prepared ingredients and recipe components ahead of time.

Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.

Served food according to temperature, safety, and presentation guidelines.

Operated dishwashers and other kitchen equipment according to safety guidelines.

Assisted with bussing tables and cleaning up spills.

Arranged tables and chairs for special occasions and events. Monitored food and beverage supplies, assisting with restocking when needed.

Education

GED -

Adult Education

Skills

Customer service

Problem resolution

Call center experience

Complaint handling

Microsoft Excel

Call center operations

Microsoft outlook

Scheduling

Call management

Appointment scheduling

Order processing

Active listening

Critical thinking

Data entry

Customer relations

Computer proficiency

Accomplishments

Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Telephone Service Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Used Microsoft Excel to develop inventory tracking spread sheets.

Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Received continuous high marks for service, efficiency, and safety.

Helped cafeteria pass every inspection with top marks.

Served breakfast & lunch meals each day.

Timeline

Customer Service Representative

Sub Contract ModivCare
12.2023 - Current

Aide

Saint John of God Special School
03.2023 - 01.2024

Cafeteria Worker (Caesar Rodney Residence Hall)

Aerotek
02.2023 - 06.2023

Picker/Packer

Amazon
09.2022 - 01.2023

School Custodian

Aerotek
08.2021 - 02.2022

Cafeteria Worker

Metz Culinary Management, Inc
09.2014 - 06.2019

GED -

Adult Education
Tyhesie Jones