TYINESHIA STEWART
Jacksonville
Summary
Dynamic professional with extensive experience in customer service and schedule coordination at Florida Eye Specialists. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Skilled in data entry and managing high-stress situations, consistently achieving timely outcomes and maintaining meticulous records for improved operational efficiency.
Overview
9
9
years of professional experience
Work History
Dispatcher
Jacksonville Fire And Rescue Department
09.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
Surgery Coordinator
FLORIDA EYE SPECIALISTS
08.2023 - 08.2024
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Maintained accurate medical records for all patients undergoing surgery, facilitating effective communication among healthcare providers.
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
Collection Customer Service Representative
Receivables Performance Management
04.2022 - 08.2023
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Maximized recovery rates by implementing innovative collection techniques that balanced customer needs with company goals.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
Call Center Representative
ERC
08.2016 - 04.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
A. PHILLIP RANDOLPH ACADEMIES
Jacksonville, FL06-2008
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Prioritizing calls
- Problem-solving
Timeline
Dispatcher
Jacksonville Fire And Rescue Department
09.2024 - Current
Surgery Coordinator
FLORIDA EYE SPECIALISTS
08.2023 - 08.2024
Collection Customer Service Representative
Receivables Performance Management
04.2022 - 08.2023
Call Center Representative
ERC
08.2016 - 04.2022
High School Diploma -
A. PHILLIP RANDOLPH ACADEMIES
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