Tykara Rigney
Patient Service Representative
Summary
Dedicated and personable Patient Service Representative with a strong background in healthcare administration and customer service. Committed to delivering exceptional patient care experiences and ensuring smooth operations within medical facilities. Seeking to contribute skills and expertise in a dynamic healthcare setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Einstein medical center Montgomery
01.2017 - 01.2022
- Managed patient inquiries, concerns, and complaints promptly and effectively, striving to exceed patient expectations
- Verified patient demographics, insurance information, and medical records to ensure accuracy and compliance with regulations
- Provided administrative support to healthcare providers and office staff, including scheduling appointments, managing correspondence, and organizing medical records
- Managed incoming calls, routed inquiries, and relayed messages to appropriate personnel
- Assisted with billing, coding, and insurance claims processing, ensuring accuracy and timely submission
- Prepared and maintained office supplies, equipment, and inventory to support daily operations
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Home Health Aide
Patriot Home Care
02.2022 - 04.2023
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
Education
High school diplomas -
Youth-build charter school
currently taking online courses for higher education - undefined
Americorps member completes over 950 hrs of community services - undefined
No Degree - Clinical Psychology
Montgomery County Community College
Blue Bell, PA 05.2001 -
Skills
Strong interpersonal, communication, and customer service skills
Detail-oriented with excellent organizational and multitasking abilities
Knowledge of medical terminology, insurance procedures, and healthcare regulations
Ability to work independently and collaboratively in a fast-paced environment
Insurance verifying
Certification
CPR Certification (American Heart Association)
References
Available upon request
Timeline
Home Health Aide
Patriot Home Care
02.2022 - 04.2023
Patient Service Representative
Einstein medical center Montgomery
01.2017 - 01.2022
No Degree - Clinical Psychology
Montgomery County Community College
05.2001 -
High school diplomas -
Youth-build charter school