Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tykela Daniels

Tallahassee,FL

Summary

Dynamic Customer Service Representative with experience at the City of Tallahassee, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-stress situations while maintaining professionalism, ensuring thorough follow-up and effective problem resolution. Proficient in data entry and customer relations.

Work History

Customer Service Representative

City of Tallahassee
Tallahassee, FL
2015 - 2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Business Management

Lincoln High School
Tallahassee

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency

Timeline

Customer Service Representative

City of Tallahassee
2015 - 2018

Business Management

Lincoln High School
Tykela Daniels