Tykera Thompson
North Charleston,SC
Summary
Dynamic Operations Manager with a proven track record at Days Inn Hotel, enhancing housekeeping standards and guest satisfaction. Excelled in staff training, risk management, and sanitation, achieving significant reductions in equipment downtime. Skilled in management and customer service, fostering strong team relationships and operational excellence.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor/Operations Manager
Days Inn Hotel
06.2021 - 08.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Head Inspector
Staybridge Hotel
01.2018 - 06.2021
- Trained employees in safety procedures and protocols as directed by company regulations.
- Initiated risk-based inspections to prioritize critical assets, reducing equipment downtime and maintenance costs.
- Spearheaded the development of comprehensive inspection manuals, standardizing procedures across multiple locations.
- Oversaw inspection staff in annual revenue-producing organization.
Assistant Manager
Ooh Event Center
02.2015 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
North Charleton High School
North Charleston, SC06.2010
Skills
- Management
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
Timeline
Housekeeping Supervisor/Operations Manager
Days Inn Hotel
06.2021 - 08.2024
Head Inspector
Staybridge Hotel
01.2018 - 06.2021
Assistant Manager
Ooh Event Center
02.2015 - 12.2017
High School Diploma -
North Charleton High School
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