Ty’Kerah Graham
Lake City,SC
Summary
I'm a person who communicates very well when it comes to anything. Proven track record of great customer service. Only a couple of months of CNA experience but would love to learn more about. Focusing on expanding the career in any way possible. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Digital Shopper
Walmart
11.2022 - Current
- Fulfills customers’ orders by reviewing orders, locating, preparing, and packaging merchandise.
- Consulting with customers as needed to ensure satisfaction.
- Making appropriate product substitutions
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Coordinated promotional events like flash sales or seasonal discounts that drove customer engagement and increased average order value.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Cashier/Food Prep
Bojangles
06.2020 - 11.2022
- Issue change, receipts, refunds, or tickets.
- Count money in cash drawers at beginning and end of shifts to ensure that amounts are correct and there is adequate change
- Maintain clean and orderly kitchen by washing dishes, sanitizing surfaces, and taking out trash
- Follow prep list created to plan duties.
- Lifted up to 20-30 pounds at once and used forklift to move heavier loads.
Housekeeping
Fairfield Inn Suites by Marriott
06.2021 - 12.2021
- Utilize cleaning practices that protect equipment and furniture.
- Interact with customers as needed, including dealing with reasonable requests.
- Performed general housekeeping and cleaning tasks.
- Reviewed housekeeping supply charts and inventories.
- Inspected rooms for damages and sufficient housekeeping practices.
- Improved housekeeping efficiency by implementing streamlined processes and procedures.
- Led housekeeping team or 10 staff to support EVS operations.
Education
CNA Certification -
Low County Medical Training Center
Kingstree, SC03.2024
Diploma -
Lake City High School
Lake City, SC06.2020
Skills
- Time management
- Motivation
- Communication
- Microsoft Office
- Customer Service
- Problem Solving
- Adaptability
- Tech savvy
- Digital literacy
Certification
- 2022, CPR Certified
- 2022, CNA Certification
Timeline
Digital Shopper
Walmart
11.2022 - Current
Housekeeping
Fairfield Inn Suites by Marriott
06.2021 - 12.2021
Cashier/Food Prep
Bojangles
06.2020 - 11.2022
CNA Certification -
Low County Medical Training Center
Diploma -
Lake City High School
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