Tykwon Richardson
Brooklyn,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
CityMD
10.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Delivered successful training to more than 40 employees during tenure, educating on successful work processes and productivity strategies
Senior Patient Care Representative
CityMD
01.2022 - 10.2023
- Enhanced patient satisfaction by addressing concerns and providing timely solutions.
- Provided compassionate assistance to elderly or disabled patients with mobility limitations or other special needs during their visits at the facility.
- Maintained accurate patient records through diligent data entry into electronic health record systems.
- Promoted a positive and welcoming environment by providing exceptional customer service to all patients, visitors, and staff members.
- Conducted pre-appointment confirmation calls to reduce no-shows and improve appointment scheduling.
- Supported insurance verification processes by gathering necessary documentation from patients and insurers in a timely manner.
- Managed sensitive patient information while maintaining strict confidentiality according to HIPAA regulations.
Mate
Trader Joe's
12.2019 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Front End Lead Supervisor
Bed Bath & Beyond
08.2017 - 02.2019
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Welcomed customers and helped determine their needs.
Education
No Degree - Civil Engineering
New York City College of Technology of The City University of New York
Brooklyn, NY05.2028
High School Diploma -
City Polytechnic High School
Brooklyn, NY06.2013
Skills
- Healthcare Industry Knowledge
- Patient confidentiality
- Office Administration
- Appointment Scheduling
- Electronic Records Management
- Insurance Verification
- Multitasking ability
- Attention to Detail
- Verbal and written communication
- Insurance Practices
- Medical Terminology
- Patient Flow Management
- Follow-up care
- Payment Collection
- Quality Assurance
Timeline
Shift Supervisor
CityMD
10.2023 - Current
Senior Patient Care Representative
CityMD
01.2022 - 10.2023
Mate
Trader Joe's
12.2019 - 12.2021
Front End Lead Supervisor
Bed Bath & Beyond
08.2017 - 02.2019
No Degree - Civil Engineering
New York City College of Technology of The City University of New York
High School Diploma -
City Polytechnic High School
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