Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Tyla Belcher

Kissimmee,FL

Summary

Seeking to expand my career path in the medical field. I am a certified phlebotomist with amazing customer service experience dealing with people over phone and in person. Eager to apply academic background and transferable skills to a healthcare setting. I am more than willing and wanting to prove my skills and enhance my education.

Overview

2026
2026
years of professional experience

Work History

Medical Receptionist

Southwest Internal Medicine Specialists
Orlando, FL
2023 - Current
  • Processed and verified new patient data
  • Checked in and checked out the patients ensuring accuracy of patient information as well as completeness of co-pays, charges, and insurance information.
  • Answered and handled all phone calls in a friendly and efficient manner
  • Checked patient vitals when needed
  • Roomed patients as needed

CSR

Loreal Luxe, Lancome
2022 - 2023
  • Proactively identified and resolved customer inquiries
  • Communicated effectively with customers via telephone, email, and face-to-face, chat interaction
  • Handled large volumes of incoming calls daily with speed and efficiency while maintaining high quality standards.
  • Determined charges for services requested and arranged for billing.
  • Assisted customers in navigating through various web pages on the company’s website during their purchase process.
  • Managed escalated calls professionally while diffusing difficult situations calmly and efficiently.

Sales manager

01.2017 - 01.2020
  • Sales Manager with 3+ years of experience in training and supervising sales staff, and planning and implementing sales strategies nationwide
  • Working with different groups to train on companies newest projects.
  • Planned and prioritized work to meet commitments aligned with organizational goals

Education

Phlebotomy Certification - undefined

Clinical Solutions Academy
01.2024

High School Diploma - undefined

Liberty High School
01.2012

Skills

  • Professional telephone demeanor
  • Data Collection Administrative Support
  • [Software] ECW trained
  • Computer proficiency
  • Call center experience
  • Customer relations
  • Data entry
  • Active listening

LANGUAGES

English

Timeline

Sales manager

01.2017 - 01.2020

Phlebotomy Certification - undefined

Clinical Solutions Academy

High School Diploma - undefined

Liberty High School

Medical Receptionist

Southwest Internal Medicine Specialists
2023 - Current

CSR

Loreal Luxe, Lancome
2022 - 2023
Tyla Belcher