Tyleah Bidin
PHILADELPHIA,PA
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CITIZENS BANKER
Citizens Bank
Philadelphia, PA
08.2020 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Opened, closed and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Balanced teller drawers and ATM cash.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Set risk management policies to mitigate bank losses.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
Accounts Receivable and Cash Management Specialist
Garda World Cash Logistics
Philadelphia, PA
06.2017 - 11.2020
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Minimized losses from bad debts through proactive monitoring of high-risk accounts and decisive action on potential writeoffs.
- Continuously improved performance by staying informed on industry trends, best practices, and emerging technologies in accounts receivable management.
Financial Services Intern
Kutztown University
Kutztown, PA
08.2013 - 12.2017
- Conducted detailed market research to inform investment strategies and enhance portfolio diversification efforts.
- Increased revenue generation through the identification and pursuit of new business opportunities within the financial services sector.
- Supported internal staff development by providing training and guidance on industry best practices and emerging trends within the field of finance.
- Created customized financial solutions tailored to each client''s unique needs, fostering lasting professional relationships built on trust and satisfaction.
Substitute Teacher, K-12
Kelly Educational Staffing
Philadelphia, PA
01.2017 - 08.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Teller/Customer Service Representative
TD BANK
07.2012 - 04.2013
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
Education
Claflin University
Orangeburg, SCBachelor Of Liberal Art - English Education
Kutztown University Of Pennsylvania
06.2017
Skills
- Account Audits
- Consumer Banking
- Opening Accounts
- Financial Advisement
- Cash Handling
- Financial Processes Understanding
- Relationship Building
- Team Coaching and Training
Certification
CPR Certified Child Development Associate (CDA) Organization Communication Determination Leadership Patience Banking specialist
- CNP - Certified Notary Public
Additional Information
- Awards , 2017 Major’s Excellence Award United Negro Fund Scholar United Negro Fund Perseverance NAACP privilege
Timeline
CITIZENS BANKER
Citizens Bank
08.2020 - Current
Accounts Receivable and Cash Management Specialist
Garda World Cash Logistics
06.2017 - 11.2020
Substitute Teacher, K-12
Kelly Educational Staffing
01.2017 - 08.2017
Financial Services Intern
Kutztown University
08.2013 - 12.2017
Teller/Customer Service Representative
TD BANK
07.2012 - 04.2013
Claflin University
Bachelor Of Liberal Art - English Education
Kutztown University Of Pennsylvania