Tyleasha Shelby
KANSAS CITY,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Famous Footwear
Kansas City, MO
08.2024 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
Asset Protection Investigator
Walmart
Kansas City, MO
05.2024 - Current
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Enhanced security measures by implementing innovative surveillance techniques and utilizing state-of-the-art technology.
- Represented company in court proceedings to offer testimony and support.
- Provided ongoing training for store associates on asset protection best practices, resulting in improved awareness and vigilance among staff members.
- Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
- Utilized advanced analytical skills to identify patterns in suspicious activity, leading to more effective interventions against potential threats.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Established strong working relationships with local law enforcement personnel, ensuring smooth cooperation during joint investigations or information-sharing initiatives.
Cashier
Academy Sports Outdoors
Liberty, MO
08.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shuttle Driver
Assisted Transportation
Gladstone, MO
01.2022 - 12.2022
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
Mobile Nail Technician
Belle
North Kansas City, MO
10.2021 - 03.2022
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
Nail Technician
Kraze Nailz
Kansas City, MO
02.2021 - 02.2022
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
Retention Specialist
Full Potential Solutions
Gladstone, MO
02.2020 - 08.2020
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Fraud Operations Specialist
US Bank
Overland Park, KS
04.2016 - 03.2018
- Optimized resource allocation by prioritizing high-risk cases for immediate attention and action.
- Stayed abreast of emerging fraud trends to continuously refine detection methodologies and approaches.
- Conducted in-depth analysis of transaction data to identify trends, patterns, and anomalies indicative of fraudulent activity.
- Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company''s security measures.
- Participated in regular meetings with senior management to discuss key performance metrics, challenges, and recommendations for improvement.
- Mitigated financial loss through prompt identification and resolution of unauthorized transactions.
Dispatch
Renzenberger
Lenexa, KS
11.2014 - 01.2016
- Streamlined dispatch operations by implementing a centralized tracking system for real-time visibility of fleet movement.
- Resolved dispatch or delivery issues with shippers, receivers and transportation partners.
- Collaborated with dispatch team to ensure timely arrival at job sites, minimizing customer wait times.
- Enhanced dispatch efficiency by optimizing route planning and resource allocation strategies.
Customer Service Representative
USA 800
Kansas City, MO
02.2013 - 01.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Manicurist License - Nail Technology
House of Heavilin Beauty College - Blue Springs
Blue Springs, MO09.2019
High School Diploma -
Fl Schlagle
Kansas City, KS05.2004
Skills
- Customer Focus
- Team Leadership
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Customer Relationship Management
- Professional and Courteous
- Documentation And Reporting
- Negotiation and Conflict Resolution
- Strategic Planning
- Problem Resolution
- Scheduling and Coordinating
Certification
- Licensed Manicurist - 2020-current
Timeline
Team Leader Manager
Famous Footwear
08.2024 - Current
Asset Protection Investigator
Walmart
05.2024 - Current
Cashier
Academy Sports Outdoors
08.2023 - 04.2024
Shuttle Driver
Assisted Transportation
01.2022 - 12.2022
Mobile Nail Technician
Belle
10.2021 - 03.2022
Nail Technician
Kraze Nailz
02.2021 - 02.2022
Retention Specialist
Full Potential Solutions
02.2020 - 08.2020
Fraud Operations Specialist
US Bank
04.2016 - 03.2018
Dispatch
Renzenberger
11.2014 - 01.2016
Customer Service Representative
USA 800
02.2013 - 01.2014
Manicurist License - Nail Technology
House of Heavilin Beauty College - Blue Springs
High School Diploma -
Fl Schlagle