Tylena Monroe

•Provides assistance to taxpayers with various tax-related inquiries and issues. They handle phone calls, in-person interactions, and written correspondence, providing information about tax obligations, forms, filing procedures, and payment options. CSRs also investigate and resolve taxpayer issues, including those related to refunds, identity verification, and tax debt resolution

• Clearly and professionally conveying information through phone calls, written correspondence, and other communication channels.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future Investigating and resolving taxpayer inquiries, including discrepancies in tax returns, identity verification problems.

• FEMA's primary mission is to help people before, during, and after disasters, coordinating federal efforts to prepare for, respond to, and recover from emergencies.
• This includes supporting states, local communities, tribal nations, and territories in their disaster management activities.