Tyler Ard
Marietta,GA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Driver
Uber And Lyft
Marietta, GA
08.2021 - Current
- Facilitated safe and timely transportation of riders to their chosen destinations.
- Enhanced traveler satisfaction by ensuring a comforting atmosphere during trips.
Camping/Fuel Associate
Walmart
Waco, TX, United States
06.2023 - 04.2024
- Complete freight load daily by stocking shelves or placing items in backstock, ensuring all are labeled with stock labels
- Assist customers in my department or sister departments when it is needed, providing the best service to ensure they make a well informed decision on purchase
- Operated POS registers to process transactions efficiently. Assisted in conducting audits to ensure compliance with financial protocols. Managed automated safe operations to secure cash and valuables.
- Managed operation of state lottery machines to ensure compliance with regulations.
- Diagnosed and repaired minor fuel pump malfunctions to maintain operational efficiency.
- Executed fuel spill containment procedures and utilized specialized chemicals to restore affected surfaces.
- Managed inventory levels of fuel products, coordinating deliveries and restocking as needed.
- Operated fuel dispensing systems to ensure accurate transactions and customer satisfaction.
Hotel Front Desk Clerk
Best Western Plus
Warner Robins, GA, United States
10.2021 - 12.2021
- Coordinated check-in procedures and detailed hotel amenities to ensure guest satisfaction upon arrival.
- Organized and executed breakfast preparation for guests.
- Conducted nightly audits and enforced no-show fees to optimize revenue management.
- Facilitated guest reservations through in-person interactions and phone communications.
- Take phone calls about any questions over the hotel or a guests reservation
- Self-motivated, with a strong sense of personal responsibility.
- Resolved guest inquiries and complaints to enhance customer satisfaction and loyalty.
- Collaborated with housekeeping to ensure timely room availability for arriving guests.
Camping
Bass Pro Shop
Macon, GA, United States
08.2020 - 03.2021
- Managed product replenishment and display updates to enhance visual merchandising.
- Designed and implemented new signage to enhance visibility of sales, new products, and promotions.
- Handled incoming calls regarding camping products inquiries and support.
- Guided customers in locating desired products while offering insights into product quality and warranty benefits.
- Executed inventory checks to verify alignment between system records and physical stock.
- Oversaw back room inventory management and organization processes.
- Ensure products are labeled properly and prices are correct
Skills
- Time management
- Customer engagement
- Relationship building
- Critical thinking
- Active listening
- Data entry
Accomplishments
Achieved the rank of Life Scout with Scouting America
Was voted and inducted in to the Order of the Arrow, National honor society based in Native American traditions and language for Scouting America
Timeline
Camping/Fuel Associate
Walmart
06.2023 - 04.2024
Hotel Front Desk Clerk
Best Western Plus
10.2021 - 12.2021
Driver
Uber And Lyft
08.2021 - Current
Camping
Bass Pro Shop
08.2020 - 03.2021