Tyler Bagby
Tulsa,Oklahoma
Summary
Executed cross-functional coordination, data auditing, and process improvement initiatives, emphasizing measurable service outcomes and ongoing development in healthcare operations.
Overview
11
11
years of professional experience
Work History
Customer Advocate Specialist II
Blue Cross Blue Shield
Hybrid
10.2022 - Current
- Delivered HIPAA-compliant member support for group and pharmacy benefits with 100% data accuracy.
- Processed high-volume claims and billing inquiries while maintaining rapid workflow efficiency.
- Resolved complex member cases using Salesforce and CRM tools to shorten average resolution time.
- Verified group policy eligibility to prevent claim denials and reduce billing errors.
- Coordinated cross-functional teams to improve communication and produce measurable service improvements.
- Hybrid, Prior authorization, Pharmacy trained,CPT coding, Procedure codes,Medicare supplement
- Demonstrated strong attention to detail to identify and correct billing and claim errors
Consistently reviewed data for accuracyminimizing errors and rework
Identified discrepancies in claims, coding, and documentation prior to submission
Chat Support Specialist
ADT Security Services LLC
07.2020 - 06.2022
- Managed 80-100 live chats daily handling billing and payment processing to maintain timely revenue flow.
- Resolved technical issues for security alarms and cameras through remote configuration, reducing repeat tickets.
- Scheduled and coordinated service appointments to optimize technician workload and response times.
- Escalated complex cases to specialized teams and tracked resolutions to improve customer satisfaction.
- Remote
Recovery Specialist II
Enterprise Holdings
09.2018 - 01.2022
- Contacted customers to resolve overdue rentals and negotiated payment plans reducing outstanding balances with measurable results.
- Coordinated with repossession and asset recovery teams to expedite asset retrieval and minimize loss exposure.
- Reviewed rental agreements and account histories to identify billing errors and ensure regulatory compliance.
- Maintained customer relationships while implementing tailored payment solutions that improved recovery outcomes.
Email Claims Agent
Hertz Corporation
05.2015 - 08.2018
- Processed high-volume inbound and outbound claim emails ensuring timely resolution and compliance with company policies.
- Investigated vehicle damage and liability claims and documented findings in the claims management system for audit readiness.
- Coordinated with Claims Adjusters and Field Operations to expedite claim resolutions and reduce processing delays.
- Verified rental agreements and insurance coverage to prevent payment errors and support accurate liability decisions.
Education
Diploma - undefined
Project 12 High School
Tulsa, Oklahoma05.2009
Skills
Data Entry, Data Accuracy (Expert), Google Sheets (Experienced), Microsoft Excel (Expert), Google Workspace (Expert), CRM Systems (Expert), Data Auditing (Expert), HIPAA Compliance (Expert) Procedure code, ICD-10 coding, File Organization (Expert), CPT coding (Expert)Prior authorization,Pharmacy Trained, Medical billing,Claims processing,Appeals,
Accomplishments
I have successfully improved claim accuracy and reimbursement outcomes by carefully reviewing billing and claims data to identify and correct errors before submission. I contributed to reducing denial rates by analyzing common denial trends and implementing corrective actions. Through timely follow-up and well-prepared appeals, I helped recover delayed or denied payments and support consistent cash flow. I have also maintained high productivity and accuracy standards while managing large claim volumes, and I am recognized for being detail-oriented, reliable, and collaborative in supporting revenue cycle operations.
Timeline
Customer Advocate Specialist II
Blue Cross Blue Shield
10.2022 - Current
Chat Support Specialist
ADT Security Services LLC
07.2020 - 06.2022
Recovery Specialist II
Enterprise Holdings
09.2018 - 01.2022
Email Claims Agent
Hertz Corporation
05.2015 - 08.2018
Diploma - undefined
Project 12 High School