Tyler Barnes
Northern Quest Resort & Casino Spokane
Spokane Valley,WA
5
years of professional experience
Experienced leader skilled in time management and problem solving. Successfully managed operations in food service and hospitality environments. Focused on organization and positive guest interactions.
Work History
Front Desk Supervisor
1 Year 5 Months- Managed Front Desk Operations including check in and check out.
- Resolved billing issues including refunds, payment method changes, and making alterations to posted charges.
- Addressed feedback provided by guests with a focus on maintaining a positive guest experience.
- Lead a team in handling concerts, conferences, and VIP guests staying on property.
- Organized damage and owe accounts to pursue payment as well as to prepare them for collections.
General Manager
1 Year 4 Months- Ran daily operations prioritizing low delivery times, high product quality, and positive customer interactions.
- Managed scheduling to ensure appropriate labor costs and adequate coverage.
- Trained new employees in various roles. Was the first trainer for a number of new managers who would go to other locations within the company.
- Counted and ordered inventory for the location with an emphasis on lowering costs by reducing waste.
Delivery Driver
2 Years 7 Months- Provided excellent customer interactions ensuring repeat business.
- Managed multiple simultaneous deliveries planning routes to ensure quick delivery times.
- Assisted in the kitchen reliably creating quality product.
Education
Associate of Arts - Liberal Arts
High School Diploma
Skills
Time Management
Customer Relations
Problem Solving
Team Building
Scheduling
Inventory oversight
Timeline
Front Desk Supervisor
Northern Quest Resort & Casino Spokane
01.2025 - CurrentRead More
General Manager
Pizza Pipeline
09.2023 - 01.2025Read More
Delivery Driver
Pizza Pipeline
02.2021 - 09.2023Read More
Spokane Community College
Associate of Arts from Liberal Arts
Read More
Emerald Ridge Highschool
High School Diploma
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