Experienced leader skilled in time management and problem solving. Successfully managed operations in food service and hospitality environments. Focused on organization and positive guest interactions.
Work History
Front Desk Supervisor
1 Year 5 Months
Northern Quest Resort & Casino Spokane | 01.2025 - Current
Managed Front Desk Operations including check in and check out.
Resolved billing issues including refunds, payment method changes, and making alterations to posted charges.
Addressed feedback provided by guests with a focus on maintaining a positive guest experience.
Lead a team in handling concerts, conferences, and VIP guests staying on property.
Organized damage and owe accounts to pursue payment as well as to prepare them for collections.
General Manager
1 Year 4 Months
Pizza Pipeline | 09.2023 - 01.2025
Ran daily operations prioritizing low delivery times, high product quality, and positive customer interactions.
Managed scheduling to ensure appropriate labor costs and adequate coverage.
Trained new employees in various roles. Was the first trainer for a number of new managers who would go to other locations within the company.
Counted and ordered inventory for the location with an emphasis on lowering costs by reducing waste.
Front Desk Supervisor at Holiday Inn Express & Suites Sterling, an IHG HotelFront Desk Supervisor at Holiday Inn Express & Suites Sterling, an IHG Hotel