Summary
Overview
Work History
Education
Skills
Certification
Timeline
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S. Tyler Bass

Ballston Lake,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Plumbing Success Manager

All Star Plumbing
03.2022 - Current
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Collaborated with sales and product teams to address customer success objectives.

Residential Sales Plumbing Manager

Crisafulli Bros
08.2019 - 03.2022
  • Built relationships with customers, team members and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented systems and procedures to increase sales.

Education

High School Diploma -

Scotia Glenville High School
Glenville, NY
06.2001

Skills

  • Sales Management
  • Revenue Growth
  • Pipeline Development
  • Interpersonal Communication Skills
  • Service Management
  • Continuous Quality Improvement (CQI)

Certification

* Master Plumber 2014

* Certified in all Major tankless products since 2010

*Residential plumbing / hydronics design

*Completed high level Sales and Management training.



Timeline

Plumbing Success Manager

All Star Plumbing
03.2022 - Current

Residential Sales Plumbing Manager

Crisafulli Bros
08.2019 - 03.2022

High School Diploma -

Scotia Glenville High School

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S. Tyler Bass