Tyler Bernal
Ocean City,MD
Summary
Dynamic Assistant Manager with a proven track record at Flagship Cinemas, excelling in team leadership and customer service. Enhanced operational efficiency through strategic inventory management and staff training, resulting in improved customer satisfaction. Skilled in decision-making and money handling, driving successful outcomes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Flagship Cinemas
03.2022 - Current
- Supervised daily operations to ensure compliance with company policies and enhance customer satisfaction.
- Trained and mentored staff in customer service best practices, improving team performance and engagement.
- Implemented inventory management systems, optimizing stock levels and reducing waste across multiple locations.
- Analyzed financial reports to identify trends, driving strategic decisions for budget allocation and resource management.
Food Runner/ Expo
Bad Monkey
09.2020 - 08.2021
- Delivered food and beverages efficiently to tables, ensuring exceptional customer service.
- Collaborated with kitchen staff to fulfill orders promptly and accurately.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted servers in expediting orders during peak hours, improving workflow efficiency.
Busser
Harborside Bar And Grill
06.2020 - 08.2020
- Assisted servers by delivering food and beverages promptly to enhance guest satisfaction.
- Maintained cleanliness of dining area, ensuring a welcoming environment for patrons.
- Collaborated with kitchen staff to ensure timely meal preparation and service efficiency.
- Supported inventory management by restocking supplies and organizing storage areas effectively.
Water Safety Supervisor
Splash Mountain Jolly Rogers
05.2018 - 07.2019
- Managed operation of water rides.
- Facilitated smooth ride operations through effective queue management.
- Facilitated effective communication among team members for ride rotations.
- Utilized whistle to deter inappropriate actions.
Retail Sales Associate
PacSun Clothing
05.2017 - 08.2017
- Arranged and folded retail merchandise.
- Assisted customers by providing feedback on desired purchases.
- Processed customer transactions efficiently.
- Removed tags from clothing items after purchase.
Food Runner
Taphouse Grille
06.2016 - 08.2016
- Handled transactions for menu selections.
- Provided customers with correct change when necessary.
- Maintained stocked fridges.
- Sanitized kitchen surfaces and equipment.
Cashier
Tony’s Pizza
06.2016 - 08.2016
- Processed customer orders at the cash register and fulfilled menu selections.
Education
High School Diploma -
Stephen Decatur High School
Berlin, MDSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Patience
- Determination
Timeline
Assistant Manager
Flagship Cinemas
03.2022 - Current
Food Runner/ Expo
Bad Monkey
09.2020 - 08.2021
Busser
Harborside Bar And Grill
06.2020 - 08.2020
Water Safety Supervisor
Splash Mountain Jolly Rogers
05.2018 - 07.2019
Retail Sales Associate
PacSun Clothing
05.2017 - 08.2017
Food Runner
Taphouse Grille
06.2016 - 08.2016
Cashier
Tony’s Pizza
06.2016 - 08.2016
High School Diploma -
Stephen Decatur High School
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