Tyler Carlson
Sales Representative/Account Manager
St Louis,MO
Summary
Highly motivated professional with extensive range of skills including management, training, customer service, technical support, sales and merchandising. Adept at developing, implementing and communicating company policies, standards, procedures and guidelines. Excellent communication, interpersonal, analytical and problem resolution skills. Strong customer service background and effective communication at all levels. Effective leader that demonstrates drive and persistence to push customer satisfaction to its highest level.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Sales Representative/Account Manager
Green Envy Lawns
Maryland Heights, MO
05.2023 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Exceeded expectations for weekly revenue generation by over 300%
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Answered customer questions about products and services, resolved any customer concerns, and promoted key items.
- Recommended complementary purchases to customer based on consumer needs, increasing revenue.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Followed up on leads and inquiries to convert interest into scheduled customer appointments.
- Maintained accurate quote details and customer notes throughout the sales process.
- Trained new team members on customer service expectations and sales conversation basics.
Independent Contractor
Uber And DoorDash
Saint Louis, MO
02.2021 - 06.2023
- Fostered positive working relationships with regular customers and merchants.
- Completed 20+ on-time deliveries daily, by choosing best and most efficient routes.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Followed corporate procedures to maintain company and customer data confidentiality.
- Collaborated closely with clients to better understand entire project scope.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Introduced new methods, practices and systems to reduce turnaround time
Merchandising Manager - Trainer
Grey Eagle
Maryland Heights, MO
03.2020 - 02.2021
- Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement
- Introduced standardized training for cohesive learning environments.
- Recruited and trained new members of sales and merchandising teams
- Tracked attendance and evaluated progress for assigned trainees.
- Organized meetings for up to 50 staff members to discuss upcoming promotions, key strategies and tasks
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product awareness.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Developed merchandise plans to purchase various highly sought-after items to increase sales by 15%
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Oversaw inventory counts to maintain stock records and account for shrinkage.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement
- Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service
Sales Representative
Sparta Beverage
Kansas City, MO
09.2018 - 03.2020
- Provided exceptional customer service and developed professional relationships at multiple on and off premise accounts leading to increased sales
- Received and broke down shipments of product weekly
- Counted weekly inventory to provide structure for weekly sales
- Provided weekly sales, deliveries and merchandising support for both on and off premise accounts
- Transported product across Missouri and parts of Kansas
- Cleaned and sanitized beer lines at up to 15 locations across Missouri
Lead Merchandiser
Grey Eagle
Maryland Heights, MO
05.2017 - 09.2018
- Provided exceptional customer service at multiple high volume locations
- Routinely broke down and condensed product loads in order to keep organized and workable backstock
- Evaluated merchandise and sales to build displays accordingly in order to maximize product sales
- Regularly placed product orders to avoid out of stock products and further sales
- Assisted fellow staff to ensure proper service and customer satisfaction
- Efficiently led team of up to 8 merchandisers
- Trained several successful merchandisers to operate efficiently in on premise accounts
- Proficient with point of sale (POS) ordering application
Manager
Domino’s Pizza
Chesterfield, MO
04.2012 - 07.2017
- Effectively managed multiple high volume stores
- Achieved high sales percentage using consultative, value-forced customer service approach
- Scheduled and directed staff in daily work assignments to maximize productivity
- Received four consecutive high ratings in corporate store performance evaluations
- Decreased food and labor costs by over 5% while increasing sales over 20% which resulted in $11,000 profit increase from previous year
- Regularly placed product orders to maintain proper inventory and lower food costs
- Developed and maintained staff that provided hospitable, professional service while adhering to company policies and standards
- Recognized as one of top ten Restaurant Managers in CMP's 36-store franchise in mid/southeast region
- Trained several new employees and developed independent training structure to guarantee customer and corporate satisfaction
Education
Some College (No Degree) - Psychology
Saint Louis Community College
St Louis, MO 09.2007 - 05.2011
High School Diploma -
Lafayette Sr. High School
Wildwood, MO 08.2003 - 05.2007
Skills
Curriculum Creation
Account management
Customer relationship management
Sales presentations
Pipeline management
Sales training
Merchandising training
Lead qualification
Contract negotiation
Accomplishments
- Developed training structure, and training guidelines to fit company needs and objectives
- Exceeded corporate target for customer satisfaction for eighteen consecutive months
- Rapidly resolved client conflicts to prevent loss of key accounts
- Assisted customers regarding store operations, product, promotions and orders
- Diagnosed several hardware, software, and network failures and resolved technical issues
- Provided superior leadership, direction and guidance for a team of over fifteen employees, ensuring customer, employee, and company satisfaction
Timeline
Sales Representative/Account Manager
Green Envy Lawns
05.2023 - Current
Independent Contractor
Uber And DoorDash
02.2021 - 06.2023
Merchandising Manager - Trainer
Grey Eagle
03.2020 - 02.2021
Sales Representative
Sparta Beverage
09.2018 - 03.2020
Lead Merchandiser
Grey Eagle
05.2017 - 09.2018
Manager
Domino’s Pizza
04.2012 - 07.2017
Some College (No Degree) - Psychology
Saint Louis Community College
09.2007 - 05.2011
High School Diploma -
Lafayette Sr. High School
08.2003 - 05.2007