Tyler Chianchitlert
Monterey Park,CA
Summary
Results-driven team lead with experience in service operations. Skilled in effective communication, time management, and attention to detail. Committed to enhancing guest satisfaction and streamlining vehicle-servicing processes for optimal operational efficiency.
Overview
3
3
years of professional experience
Work History
Service Valet Team Lead
Longo Toyota
El Monte, California
09.2023 - Current
- Facilitated vehicle drop-off and pick-up processes for seamless guest experiences.
- Coordinated with service advisors to ensure timely vehicle servicing and guest satisfaction.
- Communicated effectively with guests regarding service wait times and updates, enhancing transparency.
- Resolved guest complaints promptly to ensure satisfaction and uphold service excellence.
- Maintained cleanliness and organization of service lot and waiting areas for a professional appearance.
- Maintained comprehensive logs of vehicle movements to enhance operational efficiency.
- Compiled end-of-shift reports, summarizing tasks completed to provide clear operational insights.
- Managed shuttle routes effectively to optimize drop-offs and pick-ups for guests.
- Displayed a positive attitude during interactions with guests, colleagues, and managers.
- Collaborated with different teams to complete various tasks, including advisors, technicians, sales, security, and management.
Education
Some College (No Degree) -
California State Polytechnic University, Pomona
Pomona, CA08-2026
High School Diploma -
Mark Keppel High School
Alhambra, CA05-2022
Skills
- Customer service excellence
- Operational efficiency
- Problem resolution
- Effective communication
- Quick decision making
- Time management
- Attention to detail
- Computer proficiency
Timeline
Service Valet Team Lead
Longo Toyota
09.2023 - Current
Some College (No Degree) -
California State Polytechnic University, Pomona
High School Diploma -
Mark Keppel High School