Tyler Cross
New Hill,NC
Summary
Enterprise Account and Program Manager with 10+ years of experience driving retention, expansion, and revenue growth across SaaS, ecommerce, and enterprise technology. Proven leader managing multimillion-dollar portfolios, executive relationships, and cross-functional programs across North America and globally.
Overview
11
11
years of professional experience
Work History
Enterprise Account Mananger
Lenovo
Morrisville, North Carolina
08.2024 - Current
- Managed relationships with key enterprise clients to ensure satisfaction and retention.
- Collaborated with sales teams to develop tailored solutions for customer needs.
- Conducted product presentations and demonstrations to showcase Lenovo offerings.
- Analyzed customer feedback to identify areas for service improvement.
- Coordinated contract negotiations and renewals with enterprise accounts.
- Provided ongoing support and training for clients on Lenovo products and services.
- Facilitated communication between technical teams and clients for issue resolution.
- Worked with account teams to build sales strategies and drive incremental revenue.
- Created comprehensive account plans that detailed objectives, tactics, timelines and milestones for achieving success.
Enterprise Account Manager
SimilarWeb
Manhattan, New York
05.2022 - 08.2024
- Managed a global portfolio of 25+ enterprise B2B and B2C clients across software, marketing, retail, publishing, fintech, and payments.
- Owned and grew a $1.3M+ ARR book of business spanning 300+ active enterprise clients.
- Achieved top 25% ranking among Account Managers for engagement and product utilization within six months.
- Developed and executed strategic account plans focused on renewals, expansion, and long-term value creation.
- Quarterbacked cross-functional initiatives across Client Services, Marketing, Sales, and Support.
- Lead executive QBRs, implementation projects, renewals, and upsells.
- Drove strong product adoption through data-driven insights, surveys, and proactive executive outreach.
SDR/Account Executive/Account Manager
ChannelAdvisor
Morrisville, North Carolina
02.2015 - 05.2022
- Managed 65+ enterprise and mid-market customers representing $2.5M–$3.5M in asset revenue.
- Led complex product launches and expansion initiatives ranging from $1K pilots to $300K+ enterprise deals.
- Expanded customer sales channels from 1 to 20+, driving revenue growth ranging from 20% to over 2,000%.
- Maintained high renewal and expansion rates through proactive risk management and executive engagement.
- Owned full sales cycle including prospecting, demos, negotiation, and close.
- Consistently ranked among the top-performing SDRs globally.
- Completed 10,000+ outbound calls and led opportunity creation metrics.
Education
Associate of Arts - Communications
Wake Technical Community College
Raleigh, NCSkills
- Enterprise Account Management & Program Management
- Customer Success, Retention & Expansion
- Revenue Growth (ARR, Upsell, Cross-Sell)
- Executive & C-Level Stakeholder Management
- Strategic Account Planning & QBRs
- Cross-Functional Leadership (Sales, Product, Marketing, Support)
- SaaS, Digital Marketing & Ecommerce Platforms
- Pipeline Management & Forecasting
- Risk Mitigation & Renewal Strategy
- Process Optimization & GTM Alignment
Timeline
Enterprise Account Mananger
Lenovo
08.2024 - Current
Enterprise Account Manager
SimilarWeb
05.2022 - 08.2024
SDR/Account Executive/Account Manager
ChannelAdvisor
02.2015 - 05.2022
Associate of Arts - Communications
Wake Technical Community College