Tyler Croteau
Wilmington,MA
Summary
Current first-year electrical engineering student and veteran at Merrimack College with solid foundation in theoretical and practical applications of electrical, and computer systems. Possess strong analytical, problem-solving skills paired with hands-on experience from service in the military and as a federal contractor. Focused on applying technical knowledge to real-world engineering problems, demonstrating adaptability, teamwork, and leadership abilities. Previously held Top Secret/Sensitive Compartmented Information clearance.
Overview
5
5
years of professional experience
Work History
Desktop Support Technician
Tufts Medical Center
Boston, MA
06.2024 - 08.2024
- Provided technical support to users regarding hardware, software and network related issues.
- Installed and configured hardware such as printers, scanners, monitors, keyboards and mice.
- Assisted with the installation of new computers, peripherals and other IT-related equipment.
Product Support Specialist III
General Atomics - CCRI
Charlottesville , Virginia
02.2024 - 05.2024
- Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.
- Documented all customer interactions in the help desk ticketing system.
- Surveyed technical content and data to provide product-specific support resources.
Technical Intelligence Analyst
National Ground Intelligence Center
Charlottesville, VA
05.2022 - 05.2024
- Provided technical support to users with hardware and software issues.
- Developed and implemented IT policies and procedures.
- Created and maintained user accounts for new hires or current employees.
Information Technology Specialist
US Army Schofield Barracks Hawaii
Wahiawa, Hawaii
05.2019 - 05.2022
- Resolved complex problems by troubleshooting hardware and software applications.
- Conducted regular maintenance checks on computers, servers, routers, switches.
- Ensured compliance with industry standards regarding information technology best practices.
Education
Bachelor of Science - Electrical Engineering
Merrimack College
North Andover05-2028
Bachelor of Arts - Criminal Justice
American Public University
Charles Town, WV06-2023
Skills
- Customer Service
- Problem-Solving
- Team Collaboration
- Relationship Building
- Team Leadership
- Python Programming Language
Timeline
Desktop Support Technician
Tufts Medical Center
06.2024 - 08.2024
Product Support Specialist III
General Atomics - CCRI
02.2024 - 05.2024
Technical Intelligence Analyst
National Ground Intelligence Center
05.2022 - 05.2024
Information Technology Specialist
US Army Schofield Barracks Hawaii
05.2019 - 05.2022
Bachelor of Science - Electrical Engineering
Merrimack College
Bachelor of Arts - Criminal Justice
American Public University
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